Customer Review

20 of 39 people found the following review helpful
1.0 out of 5 stars Would be nicer if it worked, September 17, 2012
This review is from: Adobe Illustrator CS6 [Old Version] (DVD-ROM)
Ive used Adobe CS and illustrator for almost 10 years. I stick with it only because I know it well already. Purchased CS6 and found that it is non-functional. Loads but cannot open anything or start new project. That would be fine if customer service could help but on-line customer service is just a run-around (give them all your info just for them to tell you to call) and telephone is an hour long wait. I've been close to giving up on adobe many times, but this time it's for keeps.
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Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: Dec 12, 2012 12:31:40 PM PST
Lane says:
Have you tried contacting them through twitter? I've had great luck getting someone to help me from Adobe Customer Care @Adobe_Care

Posted on Jan 15, 2013 8:50:23 PM PST
who do you switch to?

Posted on Mar 26, 2013 10:07:09 AM PDT
Last edited by the author on Jun 26, 2013 11:16:10 AM PDT
Eric says:
I can sympathize. I've been using Illustrator since 3.0 and I've watched as Adobe has evolved into the typical big dumb company. No help, no manual, odd functionality problems between Adobe programs, spyware loaded upon installation, font selection gets smaller every year, continual harassment to upadate the .pdf reader (I mean, do we really need an an update reminder loaded into the sys-tray upon boot up for a freaking .pdf reader).

More than anything I'm just annoyed with Adobe's stupid practices and not addressing their problems because solving problems isn't something you can market or generate profit from... It's just odd to see Adobe turn into such a microsoft-type lame company that doesn't know it's head from it's ass when they used to be the most dependable and bug free on the face of the planet. I guess the old days are gone.

Depending on what kind of project I am doing I usually use Manga Studio for actual hand/tablet Illustration and Corel Draw for both vector and raster work. I can buy these programs and not buy a bunch of BS. I don't plan on purchasing Adobe programs any longer.
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