Customer Review

80 of 96 people found the following review helpful
1.0 out of 5 stars Worst Service Ever...., April 19, 2012
This review is from: Nikon COOLPIX S9300 16 MP CMOS Digital Camera with 18x Zoom NIKKOR ED Glass Lens and Full HD 1080p Video (Black) (Electronics)
The camera was good for the first two months, but then the lens jammed. I sent it to the Nikon Service center, where it has been for a month waiting for a part. Nikon now tells me they expect the part in 3 more weeks. 7 weeks for a part for a new camera? That makes no sense. I asked to talk to someone about a replacement or some alternative to another month without, but was stonewalled at every turn. This is my last Nikon, that is for sure.
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Tracked by 2 customers

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Showing 1-7 of 7 posts in this discussion
Initial post: Apr 25, 2012 8:21:06 AM PDT
Last edited by the author on May 8, 2012 4:09:01 AM PDT
BobL says:
sorry you are having the problem, but I am glad you wrote your review, as I was strongly considering a purchase of this camera soon.

Edit: I figured I would buy one and evaluate it myself, and give my own review on it after a month or so of use. Where I bought it, I have 90 days to return it for a full refund. (Da C Club)

Posted on May 1, 2012 4:07:37 PM PDT
Last edited by the author on May 1, 2012 4:07:59 PM PDT
crp says:
I suspect this comment is about another model. I don't think the S9300 was being delivered 3-4 months prior to Tom's post on April 19, 2012.

In reply to an earlier post on May 4, 2012 3:33:04 PM PDT
To Everyone: This camera is based on the Nikon Coolpix 8000, which had a poorly-thought out design for its telephoto lens. The lens sections are encased in a very fragile "suspension" which will flex by just touching the extended lens barrel with a tiny bit of pressure. The problem is that with such a fragile lens design, you cannot walk around with this lens extended without risk of bumping the delicately-suspended lens barrel---and causing a lens malfunction which jams the lens. I went through the experience with my 8100 and waited 4 months for Nikon to replace the lens. It is astounding to me that Nikon would not have fixed this defect by now, on the latest iteration of this model line, the 9300. This defect mandates that a new owner must ALWAYS fully retract the lens to its closed position when not shooting pictures.
As to "never again" buying a Nikon product, the disappointed buyers here should understand that Nikon did not aquire it's reputation by making crappy cameras. Other than this unforgivable defect in the lens, the Coolpix cameras in this line are amazingly sophisticated with regard to the technology built into such little cameras. Aside from that, those who are saying "never again" should take a look at the cameras in the hands of the pros when the President or Hollywood stars are lon television. They would see that at least three quarters of the pro news-photographers will be pointing Nikons at the senate subcommitee or the red carpet at the academy awards. The reason for this is because those Nikon lenses yield an impressive image. This was also the case when 35mm cameras used film. Perhaps the film images were not quite on the level of the German Leica (film) camera, or the legendary lenses made by Zeiss of Germany, but a Nikon always cost about half of the price of a Leica and about one fourth of the price of a Zeiss-equipped 35 mm Contax SLR camera. At the present time, the price of a digital Leica camera or a Zeiss SLR is enough to make a down payment on a house---literally. For far less money, the Nikon pro-model SLRs produce images which are arguably equal, or almost equal to the legendary German lenses. It would be an unfortunate outcome were the defect in this particular model to distort a newcomer's perception of the Nikon brand as whole. Their cameras have captured amazing photographs over the past fifty years.

In reply to an earlier post on May 7, 2012 10:01:16 AM PDT
[Deleted by the author on May 8, 2012 4:11:46 AM PDT]

In reply to an earlier post on May 8, 2012 4:11:01 AM PDT
BobL says:
Your comment changed my mind, and I did buy one. We'll see how it works out

In reply to an earlier post on May 17, 2012 7:27:41 AM PDT
GJL says:
I'm not certain that Nikon have confirmed it publicly, but the word on the forums (for years) is that Nikon has outsourced the P&S line to another firm for R&D, product development, product line management, etc. Note that this is full responsibility, including specs and performance, for the line, not just manufacturing. P&S really doesn't appear to be part of the Nikon way of doing things at all. Reports of very uneven image quality (not found in Nikon DSLRs) seem to confirm this.

Watching P&S reviews over the years, I've noted that the specs are great but many found the photos to be poor. Too bad, as I've used two older Nikon P&S (from about 10 years ago) and found them excellent. I still use one!

In reply to an earlier post on Jul 16, 2012 5:44:59 PM PDT
TrailBlazer says:
What you say makes a lot of sense. But look at ALL the point and shoot cameras. Very similar fascia, buttons, lens mounts, etc. etc. etc. I would guess that most all these cameras are specified from "off-the-shelf" components, put together to OEM specs.
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