Customer Review

163 of 179 people found the following review helpful
1.0 out of 5 stars Throw away, September 4, 2010
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This review is from: Cuisinart GR-4N 5-in-1 Griddler (Kitchen)
I liked the griddler despite the fact you can't clean the cooking plates well because of the so called non stick surface. I used it often according to the coking instruction booklet that came with the appliance. After a short time the plastic locking clips that hold the removable plates in place became brittle and broke off. The top plate will not secure to the lid rendering the appliance useless . This is an expensive throw away.
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Comments

Tracked by 4 customers

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Showing 1-8 of 8 posts in this discussion
Initial post: Jan 18, 2011 9:49:27 PM PST
did you try to get an adjustment under the warranty?

In reply to an earlier post on Feb 26, 2011 7:19:23 PM PST
J. Gioja says:
I too, would like to know if you attempted to get warranty service.

Posted on Mar 2, 2011 11:22:43 AM PST
Cool Breeze says:
I just purchased the Cuisinart Griddler GR-4N from a retail store (not online; $80 with a 20%-off coupon) -- haven't opened the box yet. Reading the negative reviews here (especially about the plastic buttons that hold the cooking plates melting or breaking with minimal use) prompted me to call Cuisinart Customer Service (800-726-0190). The rep said this was a problem with the GR-4 model which looks the same as the newer GR-4N. It's quite possible some of these one- or two-star reviews are for a model that is no longer being produced. The rep said the problem with the plastic buttons has been resolved in the redesigned GR-4N.

She also informed me that if the model number is GR-4NAM, this tells the manufacturer the product was purchased from Amazon. I spoke to Amazon Customer Service and was told there is no difference in the products, but that the terms of the warranty differ. Cuisinart offers a 3-year warranty; Amazon offers a 90-day warranty.

In reply to an earlier post on Mar 27, 2011 8:21:54 AM PDT
Paul S says:
Great info, thanks for your effort!

Posted on May 13, 2011 9:55:29 AM PDT
Interesting. Just called Cuisinart at the number provided here. (Haven't bought one yet.) The CSR was on the phone immediately and told me that the Amazon return policy was an addition to the Cuisinart warranty. He said that they honor all warranty claims the same EXCEPT that they don't honor warranty claims for units bought thru ebay. Good to know, huh?

Posted on Nov 18, 2011 12:26:42 PM PST
Borello says:
According to a quote of the limited warranty, you need to mail the product to NJ AND enclose a $10 check or m/o for S/H. With the cost of postage, that could be $20-25 + $10 = $30-35 for the return of a defective product! Not a good deal for a defective product! They should just send you another one for FREE.

But in case they aren't going to, can I have your griddle?

In reply to an earlier post on May 8, 2012 9:05:33 AM PDT
Kittens Mom says:
I purchased the GR-4N in April of 2011. The Problem with the PLASTIC clips was NOT resolved. This month, (May 2012) the latches melted while heating in the SEAR mode. When I lifted the cover to place the food on the bottom plate the very HOT top plate fell and almost burned me severely. Fortunately I had a pair of silicone tongs in my hand and was able to push the plate away from me. The grille is still under warranty however the price of shipping both ways is ridiculous given that the product is defective. And for what purpose to have the same thing happen again.
I have purchased a different product by Hamilton Beach.
I have only used in several times but I am happy.
I did NOT want removable plates again. HB is a far superior product for my needs.

In reply to an earlier post on Dec 29, 2012 8:10:06 AM PST
R. Alderman says:
Just got one for Chrismas, has the metal latches, not the plastic, holding the plates in place. Perfect!!
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