16 of 20 people found the following review helpful
a sad commentary on Sony's design standards and warranty,
This review is from: Sony VAIO VGN-TXN27N/T 11.1" Laptop (Intel Core Solo Processor U1500, 2 GB RAM, 100 GB Hard Drive, DVD?RW Drive, Vista Business) Sienna (Personal Computers)
This product is not designed or built to the usually high Sony standards. The LCD screen WILL break under normal use and Sony will not honor the warranty if the screen fails. My screen failed after six months and I returned the computer to Sony for repairs. Sony charged me over $700 and refused to return the 'physically damaged screen' as I requested so that the 'intentional damage' that I 'caused' could be verified. To confirm that this is a design flaw Sony included with the repaired computer NEW instructions as to how to prevent damaging the screen noting that 'the LCD screen may be sensitive to pressure or added stress'. This product is a sad commentary on Sony's design standards and on its unwillingness to stand behind its warranty.
Sort: Oldest first | Newest first
Showing 1-2 of 2 posts in this discussion
Initial post: Jul 12, 2007 4:29:58 PM PDT
Lauro P. Barbosa Fo says:
i`m almost makinga a purchase of this note, and because this coment i`ll not anymore
Posted on May 11, 2008 7:22:27 AM PDT
Amazon Customer says:
My kids have been abusing it for many months and it's good as ever.
‹ Previous 1 Next ›