Customer Review

25 of 33 people found the following review helpful
2.0 out of 5 stars Good lights, okay muslin, crappy support system!, April 9, 2011
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This review is from: CowboyStudio Photography Video Studio Triple Lighting Kit with 10 feet x 12 feet Black, White and Green Muslins Backdrops and Background Support System with Case (Electronics)
The lights, work great. The muslin is just okay--it's thin, but for the price of the kit I didn't expect Diamond Cloth or Platinum Cloth. The support system--SUCKS. Mine arrived broken, so I contacted customer service and they had me send pictures of the broken product--no problem, they said they'd send me a new piece of hardware to fix the broken piece. So I waited, and waited, and well.. waited. Contacted them, they said they had it in their system that it a label for UPS was created but it never actually shipped out. Great, okay honest mistake, whatever. They finally send me a new piece (the joint for the 3rd height option on one of the stands) and it's not even the same piece for my equipment. It won't fit and I've resorted to just duct taping the stupid thing because I emailed customer service and never got a reply. For the money, it's okay--but only for the lighting kit and muslin. I'd be better off mounting my muslin to the wall.
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Showing 1-1 of 1 posts in this discussion
Initial post: Aug 18, 2011 7:41:04 PM PDT
wow!
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