3,198 of 3,268 people found the following review helpful
Great customer service!,
Amazon Verified Purchase(What's this?)
This review is from: EatSmart Precision Pro - Multifunction Digital Kitchen Scale w/ Extra Large LCD and 11 Lb. Capacity** This review has been edited ** I now give the product 5 stars (stupidly, Amazon doesn't allow changing the rating when editing).
Originally I wrote a bad review indicating the unit eats batteries. We didn't use it frequently and every time we did, the batteries were dead.
About a day after I submitted the review, Bill from EatSmart Products emailed me indicating he had seen the review and short battery life is not typical of the product (he stated they should last ~1 year). With no prompting from me, he sent out a new scale along with some batteries to replace the ones the original scale consumed. Although it hasn't been very long, so far the batteries in the new unit are holding up well.
So as I stated above, I now give this scale a 5-star rating due not only to its good performance, but the great customer service from the manufacturer!
Tracked by 8 customers
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Showing 61-70 of 103 posts in this discussion
Posted on Jul 28, 2011 6:26:54 AM PDT
Highland Rob says:
Based on this review I just bought one! It's nice to support a company that stands behind their products and has excellent customer service!
Posted on Sep 16, 2011 2:29:06 PM PDT
originally i was going to buy the other scale.. but by reading your review.. i'll but this one..
great service == great product..
I'll give it a try! Thanks!!!
Posted on Nov 3, 2011 4:18:25 PM PDT
Same occurred to me. I was very impressed with their customer service! They KNOW how to do business :)
Posted on Nov 27, 2011 1:47:35 PM PST
kathy cooper says:
Good customer service was impressive and helped me make the decision to purchase this product. Thank you.
Posted on Nov 29, 2011 8:24:59 AM PST
Virginia Choo says:
I, too, had a dificult time with this scale. I couldn't open the battery case and couldn't navigate using the scale correctly. I send it back to Amazon. The great customer service from the manufacturer sent me another one and it is now working great. It is wonderful to have them honor their products.
Posted on Nov 30, 2011 9:59:44 PM PST
Thomas L. Callahan says:
Yea Bill, who knows the "do nothing" or "fast & dirty" approach is not the way to go.
Posted on Dec 12, 2011 8:22:23 AM PST
C. Marquez says:
Fantastic customer service! SOLD!
Posted on Jan 30, 2012 11:11:52 AM PST
Dory Moments says:
Ditto to all those responses on customer services being the deciding factor. I will order this scale based on the superior customer service.
Posted on Feb 2, 2012 6:47:23 PM PST
I am buying this scale instead of the other one...It is great to hear about great customer service!! Impressive...Thanks!
Posted on Feb 26, 2012 6:48:22 AM PST
S. Rondeau says:
I also will be buying this based on this review. Being in cs for the past 30 years I'm very impressed with the ease of solving the problem. Looking forward to receiving and using the scale myself. Thank you!