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Customer Review

132 of 162 people found the following review helpful
3.0 out of 5 stars Great product...poor service experience, March 3, 2012
Verified Purchase(What's this?)
This review is from: Foscam FI8910W Pan & Tilt IP/Network Camera with Two-Way Audio and Night Vision (Black) (Camera)
This is a very good product that does what it says it can do. The quality of the pictures for the purpose I bought it (watching my two year old)is just perfect. Features, awesome!

My key disappointment is how difficult it is to set up for remote monitoring.

Let me start by saying that I am not a techie by any stretch. I have a basic understanding of computers, I know what an IP address is and some other basic networking principles; however I don't care/want to know anything about routing tables, port forwarding etc. Not interested! So I think I am pretty much the average parent wanting to put in some self-help technology and way too busy to spend hours trying to make it work.

Out of the box the camera is really easy to set up within your home network- no problem! However when you want to set it up for monitoring from outside your home (which is really the whole point about having this camera!) that's when the "fun" begins.

First of all the manufacturers do not care to ship the most up to date manual with the product. Then you have to learn real fast about things like static IP address, dynamic IP, port forwarding, get a domain name from DYDNS etc etc. Don't worry calling their "help desk"- totally unhelpful and take no accountability for anything.

I got it to work eventually, but it took me a good 4 hours over 3 days to get it working properly, and I needed a domain name (NOT FREE!).

They could really improve this product by making it easier to set up and improve their Customer Support.
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Tracked by 8 customers

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Showing 1-10 of 17 posts in this discussion
Initial post: Mar 16, 2012 8:08:42 AM PDT
Alana Canupp says:
How much is the domain name??

Posted on Mar 19, 2012 2:13:22 PM PDT
M. Anderson says:
You didn't need a domain name. You could have just used your numerical IP address, but if your ISP changes your IP address from time to time, that can make it more difficult to keep up.

it's easier if you get one via DynDNS and set-up your router to support it. DynDNS used to offer unlimited domains for free. Now, they allow you one for free, but you have to sign up for the free trial and elect not to continue with the paid version.

It's a bit kludgy now, but you can still get it for free if you want to. And DynDNS has to make money somehow.

Posted on Apr 11, 2012 10:52:54 AM PDT
You have to understand that this has nothing to do with Foscam. You're dealing with IP addresses and firewalls and since most residential homes do not have a static IP address for their internet connection, that makes it even more difficult. I don't know what documentation comes with the Foscam but I know what it takes to expose a device sitting behind a router/firewall on a residential internet connection. You'd have the same "fun" regardless of the brand of camera.

I wouldn't list this as a negative on the Foscam, it's just a fact of life when dealing with the internet and security.

Posted on Apr 25, 2012 12:49:31 AM PDT
RC says:
"Don't worry calling their "help desk"- totally unhelpful and take no accountability for anything ... They could really improve this product by making it easier to set up and improve their Customer Support. "

Yours is a common complaint. As I understand it, if you want telephone and email support from Foscam you have to buy direct from them through their website. I've heard about customers buying the Foscams from authorized dealers (i.e. Amazon, etc.) but getting refused telephone support. I've also heard about clones with the Foscam name on them sold on Ebay and other sites.

Posted on Jun 16, 2012 8:37:52 PM PDT
W. Phelps says:
I have to agree with "IT Professional" (and I am also one of those). I actually though Foscam's explanation of how to set up your network for external access was pretty reasonable, given that this is really not their problem. This is no different than if you wanted to serve web pages or access any other device from outside your home network, it's not Foscam's problem. If you don't know how to do it, pay someone to do it for you! Asking Foscam to help you with this is like expecting Ford or Toyota to help you repair your car over the phone. You wouldn't expect them to do that, you'd take the car to a dealer! Get professional help or find a friend who knows how to help you, but don't blame Foscam for this.

Posted on Jun 16, 2012 11:32:54 PM PDT
I am a techie and I had my cameras up and running within an hour......including adding users, setting up alarm to send emails.....now the whole family has access to the cameras from their cell phones (Androids and Blackberry), tablets and computers where ever they may be. Great product............. as with all things in life....if you don't know what you are doing.....get professional advise.

Posted on Jul 1, 2012 9:12:25 PM PDT
Stihlbolts says:
So basicly what everyone is saying, don't buy this product because it is not consumer friendly. I was going to buy it, I think I will go with another product.

Posted on Jul 2, 2012 3:53:05 PM PDT
i am just as confused with this... I am not a techie and I have spent 5 hours trying to access this thing VIA internet... How come my dlink doesnt have this issue??? does it come with a built in static IP? where the foscam doesnt?? Now I am being told I need to buy a block of static IPs from centurylink in order to set this thing up... which will cost 15 dollars a month??? Really confused

In reply to an earlier post on Jul 17, 2012 2:46:37 PM PDT
L. Pius says:
Martin is correct and now there is also another way. If you install logmein Free on your home computer and add the logmein ignition app on your iphone or ipad (also free now) you will be able to see what your ip address is if your computer is on http://whatismyip.com or by looking at the last IP address that logmein shows for your computer.

In reply to an earlier post on Jul 21, 2012 9:19:15 PM PDT
cassian78 says:
While I generally agree with you, there's an argument to be made that Foscam could add features to their web-based console or PC software to integrate with third party services like DynDNS, or write an agent that could run on a non-technical user's PC to enable it to "tunnel out" (a la TeamViewer) and make it easier for an app on a user's cell phone to find the camera when they are away from home.

Of course, while making the user experience better for non-technical users, all these things would add development and infrastructure costs and would drive up the cost of the device.
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