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Customer Review

132 of 170 people found the following review helpful
1.0 out of 5 stars Why did I receive 2 returned/restock D800E from in 3 months?, November 6, 2012
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This review is from: Nikon D800E 36.3 MP CMOS FX-Format Digital SLR Camera (Body Only) (OLD MODEL) (Electronics)
I ordered the first D800E on 6/1/2012; after waiting for 2 and 1/2 months, I received the camera at mid of September. I was so excited, but, as soon as I opened the shipping package, I knew the camera was used/returned: the outer box was worn, the camera LCD protector has scratches, and there were several big pieces of dust on the mirror and in the camera. The serial number of the camera is 30049XX.

After returned the first one, I waited another month until Amazon out of stock of D800E and then in stock again. I thought OK now should have a brand new batch of D800E, so I ordered the second one at mid of October and received it a week later. To my surprise, the second one's serial number was even smaller than the first one -- it is 30037XX. That made me very nervous and quickly ran some AF tests with my nikon lenses (60mm f2.8G, 24mm f1.4G, and 85mm f1.4G). As expected, the result was bad: very serious back-focus with all these lenses. That probably was the reason why it was returned by previous owners.

It is clear that two D800E I received are returned/restock, or even refurbished, items sold as brand new. The shutter number of both cameras were reset to zero either by or by Nikon, so they knew.

I write this review just want to warn other D800/E buyers: there are many defective D800/E from the earlier production are still in the market today, so carefully check and test what you have received.

The one star is to Nikon for producing so many defective D800/E without recalling them, and to for sending out returned/used/restock, even refurbished, items without inform its customer about the true condition of the items.

Update (November 10, 2012): ordered the third D800E from another online store this week. Called the store for the serial number of the camera before it was shipped to me. The number is 3009XXX, much bigger than those from -- a good sign. After received it couple days ago, I have been doing some extensive tests on the camera with all of my FX lenses. The result: finally, I think I got a brand new, trouble-free D800E. The AF is good with all my lenses, even 14-24mm f2.8G and 24mm f1.4G. No dead or stuck pixels even at iso 1000 with no NR. Image sensor is clean, no dust or oil.

Based on my tests, I would say D800E is a fantastic camera -- it is so sharp, the produced images has so much detail when used it with the best nikkor/zeiss lenses. It is a unique DSLR: one and only Nikon DSLR that doesn't have anti-aliasing filter, so its image quality could challenge those from $20,000 medium format. Nikon's engineer department has done a great job developed this wonder FX high-resolution imaging system, but its quality control, management, public relation and customer service have messed up a big time. That is why it was so painful to just purchase a good quality D800/E. The camera itself deserves 4-5 stars.

Good luck with your searching for a good D800E! You will like the camera. Enjoy shooting!
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Showing 1-10 of 35 posts in this discussion
Initial post: Nov 9, 2012 2:46:29 PM PST
G. Kroll says:
Thank you for the information. I too have been waiting for Amazon to cycle into the newer models. I have returned 4 D800E's to other suppliers for the left focus issue.

I had hoped if I ordered to get in the 3008xxx range of serial numbers. From your report that does not seem likely from Amazon. If anyone ordered from this run, what does your SN start with ?


Posted on Nov 11, 2012 8:36:10 AM PST
rbtk says:
Same thing happened to me - clearly used d800e with multiple shutter count.

In reply to an earlier post on Nov 11, 2012 9:23:31 AM PST
G. Kroll says:
BestBuy sent me on with ~9200 actuations on the shutter

Posted on Nov 13, 2012 7:49:44 PM PST
Le Mullét says:
Honestly don't think Amazon would sell you restocked items and call them new. It's probably Nikon who is reshipping out defective cameras and resetting the actuation. I am still waiting for this issue to be resolved so I can order my D800E. You are lucky to finally get a good quality D800E.

In reply to an earlier post on Nov 13, 2012 9:34:10 PM PST
G. Kroll says:
Le Mullet: I just ordered a D800E (this past Sunday) from Amazon and mine seems aok with SN 3008xxx. Granted I only did a quick test as my focus charts and tripod are not set up however on the rear display outer points looked sharp. On previous camera's they did not.

In reply to an earlier post on Nov 13, 2012 9:51:18 PM PST
rbtk says:
I find it hard to believe Nikon would ship out a camera in the condition I received it - covered in grubby thumbprints, torn open plastic and two lenses registered in the AF microadjust. If Nikon did - shame on them.

In reply to an earlier post on Nov 19, 2012 9:44:27 AM PST
Thanks for the review. I find it shocking that Amazon or Nikon would misrepresent a used camera or lens as new. Who knows who banged up the camera before returning it. A customer expects more for $3300.

In reply to an earlier post on Nov 29, 2012 7:51:27 AM PST
voyager06 says:
how do you check the actuation of the shutter?

Posted on Feb 25, 2013 2:53:38 PM PST
Lan Luong says:
I am in the market for a new NIKON D800E. I was told there were two versions of the D800E, one was made in China for a lower price than the one made in Japan. Can you verify that for me, please? Which version am I going to get if I purchase from I don't want to end up with the one which is made in China.

Posted on Feb 26, 2013 12:27:57 AM PST
How about a review of the camera, now that you have one you're keeping? This is more a review of the seller and the rating doesn't reflect the quality of the camera itself.
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