Customer Review

13 of 14 people found the following review helpful
1.0 out of 5 stars Clarity in what is being purchsed would help., August 9, 2010
Verified Purchase(What's this?)
This review is from: SquareTrade 2-Year MP3 Protection Plan (Below $50) (Electronics)
I read the SquareTrade warranty agreement a couple of times understanding what a great coverage it would be for the MP3 players I just purchased as gifts. Listed were all kinds of examples of coverage, like, dropping it, having it fall in water etc. After reading the list of covered areas I couldn't think of any area not covered, so I bought two warranties to cover the two MP3 players. Within one week the screen cracked on one of the MP3 players and I think that it is covered. When I try to collect on the warranty, I find out that I have purchased the wrong warranty and it isn't covered. However, the company will replace the player if I send it back to them with an additional $15.00. This may not seem like a large sum but I still feel as if I have paid for the player over and over again.
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Showing 1-3 of 3 posts in this discussion
Initial post: Apr 20, 2011 11:59:46 AM PDT
SquareTrade says:
Hi Judith,

In the future feel free to call us if you not sure or confused about which warranty to purchase for your device. We would be more than happy to help you. You can call us at 1-877-WARRANTY (927-7268).

Regards,
Priya S.
SquareTrade

In reply to an earlier post on Oct 6, 2013 4:34:20 AM PDT
AndrewsMama says:
What is the right warranty to buy for lets say an Ipod touch?

Posted on Jul 24, 2014 11:02:39 AM PDT
Sylvia Glynn says:
I am extremely disappointed. I purchased the wrong protection and I think I was misled. I bought the plan that was recommended at time of purchase and was not told that it would not cover the most common problem associated with this device, a cracked screen. Seeking refund and will not purchase nor recommend a square trade protection plan ever. They did not offer me what they offered you. I am canceling my worthless protection plan right now.
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