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Customer Review

423 of 489 people found the following review helpful
1.0 out of 5 stars Buyer Be Wary, August 8, 2009
This review is from: Breville BJE200XL Compact Juice Fountain 700-Watt Juice Extractor (Kitchen)
I was happy with my $99 Breville BJE200Xl the first month of use. I was careful to quarter beets and not use too much pressure on carrots. Second month, I noticed the screen developing several wrinkles, so I called customer service. Oh my aching pain in the ass. "E-mail us a photograph," the lady suggested, "and we will subject it to analysis." Her supervisor said the screen is not covered in the warentee anway, "Read the fine print." She informed me my only option to buy a new screen for $45.00. Am miffed about that, believing a company should back their products. I did not abuse their fine Italian screen. And I don't want you to suffer the abuse of paying an actual $145 for a product that announces itself as a deal at $99. Or does the screen wrinkle every month? I know this for certain, should the motor go out and you're asking for the supervisor, expect to be put on hold for at least an hour. (Put blunt, Breville's customer service department sucks!)
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Showing 1-9 of 9 posts in this discussion
Initial post: Aug 12, 2009 4:09:54 PM PDT
Not that it really matters, there not Italian, there Australian and their made with everything else sold in this country, in China.

In reply to an earlier post on Aug 23, 2010 11:12:32 AM PDT
Jack says:
good point, but both "there" and "their" should be spelled "they're"

In reply to an earlier post on Aug 1, 2011 1:40:48 AM PDT
Jen C. says:
lol.

In reply to an earlier post on Oct 6, 2011 9:11:01 AM PDT
[Deleted by the author on Oct 6, 2011 9:11:44 AM PDT]

Posted on Apr 25, 2012 5:19:03 PM PDT
Camman says:
Great Description on what it's like to deal with Breville's customer service department.

Thanks

In reply to an earlier post on Sep 23, 2012 5:56:57 PM PDT
G. Saier says:
Ours wrinkled as well after a couple months, however it works just as well. As far as I can tell the wrinkles are simply cosmetic. So this hopefully wont put off new buyers.

Posted on Jun 6, 2013 12:40:25 AM PDT
Abraham B says:
Our family has been on the market for a juicer for some time & thought we'd save a bundle on this model (compared to a juicer we could buy at Costco). But the negative reviews--especially those like yours pointing out how unhelpful Breville customer service has been--dissuade us from buying. Sure, problems are inevitable (among many buyers), but a company should stand by its products. Thanks for the valuable warning--and sorry some folks took it upon themselves to be pedants and point out trivial mistakes in your message. The content of your message was clear and very much appreciated.

In reply to an earlier post on Aug 2, 2013 3:40:50 PM PDT
Niku says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 12, 2013 10:42:34 AM PST
AJ Zoolander says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]
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