Customer Review

54 of 63 people found the following review helpful
3.0 out of 5 stars Square Trade Value?, March 28, 2012
This review is from: SquareTrade 4-Year Computer Protection Plan ($600-$700) (Personal Computers)
I generally research more that the average consumer. I was actually considering a computer through Amazon because of the SquareTrade waranty as this initially appeared to be a cost effective option versus the warranty I usually buy directly from the manufacturer.

I am on my laptop from 5 to 6 hours per day so, usually, just after 2 years they develop 'issues'.

It turns out that there are numerous acknowledgements at the RipOffReport.com on the failings of coverage with the SquareTrade warranty.

SquareTrade Coporate even responded to these comments and indicated maintenance, such as 'manufacturer's suggested maintenance', including having the fans professionally cleaned every year, was required maintenance for the warranty to be honored.

This is patently rediculous for the average computer owner in that it would require an outside service vendor at a high hourly rate to accomplish this on top of the expense of the warranty.

There is such a difference in the comments at Amazon and the RipOffReport.com that I question whether the comments on the SquareTrade waranty at Amazon are manufactured.

Despite being a rabid Amazon fan I have decided to get my warranty directly from HP as I have in the past. The door-to-door service covers everything and is amazingly fast. There have never been any exclusions. It is a more expensive warranty but the service work has exceeded my expectations on every issue.
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Showing 1-1 of 1 posts in this discussion
Initial post: May 23, 2013 8:11:27 PM PDT
Gail Gurman says:
Why are you 'reviewing' something you didn't first hand purchase? Fake
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Location: Bella Vista, AR United States

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