Customer Review

280 of 281 people found the following review helpful
1.0 out of 5 stars SAVE YOUR MONEY AND WAIT!!!, October 12, 2012
This review is from: Quicken Home & Business 2013 [Download] [OLD VERSION] (Software Download)
I purchase a lot of items from Amazon but have never taken the time to write a review. Almost all items that I order from Amazon work well and I take it for granted that this is the way things should be. It takes a real problematic product like Quicken 2013 to motivate me to take valuable time out of my day to write a review.

I have been using Quicken, TurboTax and Expensable since 1998 and have--UNTIL LAST WEEK--been very pleased and favorably impressed with their products. UNTIL LAST WEEK I have heartily recommended the Intuit product line to friends and business associates.

LAST WEEK MY VIEW TOOK A SHARP, NEGATIVE TURN FOR THE WORSE.

This 2013 product is simply not ready for prime time. It is buggy in my experience and refused to load one out of three accounts and one bank for web sharing. Various print functions on my menu system do not work. During the last week there have been no less than two different software updated released to try to fix the issues (remember this product is all of a couple weeks old). Even when it works, it does not web synch any accounts that are not essentially current assets/liabilities used for personal purposes--weak!

What we have here--in my experience--does not even qualify as reasonable Beta version software!

What management oversights at Intuit would have allowed them to release such junk is just beyond me. Are there no quality control folks testing this product? Is the senior management so out-of-touch with the developers that they could not have foreseen that this product was not ready for prime time?

Was it not foreseeable that software of this ilk would likely wind up in the hands or "early-adopter" customers of long standing with Intuit software? Releasing this software while it was in this state of ill-preparedness is the classic "wrong way Corrigan" of marketing. It disappoints and offends long-standing loyal customers and diminishes brand value and brand loyalty.

There are a number of nice responses from Intuit on this board regarding their trying to fix the many problems quickly and efficiently. This is, I am sure, well intentioned. It does not address the salient point here, however: THIS PRODUCT SHOULD NEVER HAVE SHIPPED IN THIS CONDITION.

TO NOTE ONE FINAL INSULT HERE: Intuit has typically tried to prevent migration back to an earlier version of their software by converting your existing databases into a newer format after you have upgraded to a later version of their software. While this is annoying, it is good, sound marketing from their standpoint. That is--good and sound marketing until you ship a buggy mess like this software. ONCE YOU HAVE INSTALLED THIS PROBLEMATIC SOFTWARE IT IS DIFFICULT TO REVERT TO THE PRIOR VERSION.

Save your money and wait on this product. I am sure that Intuit will get it right eventually--they certainly have in the past. At this juncture they have a big smudge on them from my perspective.Quicken Home & Business 2013 [Download]
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Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: Oct 12, 2012 2:39:15 PM PDT
Kathryn says:
(MANUFACTURER)
Hi William,
I'm sorry you've had these problems--please contact us directly at Quicken_Team@intuit.com with more details and we will help you resolve these issues--

Thanks,
Kathryn
Quicken Support Manager

In reply to an earlier post on Mar 23, 2013 11:45:01 AM PDT
Unfortunately the comments provided completely support my experience with QuickBooks Pro. the program used to be solid but has become utterly unreliable and prone to crashing. Currently was hoping to migrate my household finances to another platform. It will not be Quicken.

In reply to an earlier post on May 2, 2013 7:27:57 AM PDT
Last edited by the author on May 2, 2013 11:49:09 AM PDT
review1 says:
What more detail are you looking for from William (William A. Norris, III from Littleton, CO USA)?

I am seeing quite a high number of bad reviews for "Quicken Home & Business 2013" from many experienced longtime loyal users/customers of intuit products. What caused all the heartache with 2013 release? What is going on at intuit?

my dilemma=my version of quicken** is no longer downloading transactions from my banks
Should I walk the route of forced upgrade like William A. Norris, III from Littleton, CO USA AND Robert P. Sweed "infoman" from Youngstown, Ohio AND many more did?
or wait?
or look for something else in the market?

** = Quicken Home & Business 2010.
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Location: Littleton, CO USA

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