Customer Review

280 of 281 people found the following review helpful
1.0 out of 5 stars SAVE YOUR MONEY AND WAIT!!!, October 12, 2012
This review is from: Quicken Home & Business 2013 [Download] [OLD VERSION] (Software Download)
I purchase a lot of items from Amazon but have never taken the time to write a review. Almost all items that I order from Amazon work well and I take it for granted that this is the way things should be. It takes a real problematic product like Quicken 2013 to motivate me to take valuable time out of my day to write a review.

I have been using Quicken, TurboTax and Expensable since 1998 and have--UNTIL LAST WEEK--been very pleased and favorably impressed with their products. UNTIL LAST WEEK I have heartily recommended the Intuit product line to friends and business associates.


This 2013 product is simply not ready for prime time. It is buggy in my experience and refused to load one out of three accounts and one bank for web sharing. Various print functions on my menu system do not work. During the last week there have been no less than two different software updated released to try to fix the issues (remember this product is all of a couple weeks old). Even when it works, it does not web synch any accounts that are not essentially current assets/liabilities used for personal purposes--weak!

What we have here--in my experience--does not even qualify as reasonable Beta version software!

What management oversights at Intuit would have allowed them to release such junk is just beyond me. Are there no quality control folks testing this product? Is the senior management so out-of-touch with the developers that they could not have foreseen that this product was not ready for prime time?

Was it not foreseeable that software of this ilk would likely wind up in the hands or "early-adopter" customers of long standing with Intuit software? Releasing this software while it was in this state of ill-preparedness is the classic "wrong way Corrigan" of marketing. It disappoints and offends long-standing loyal customers and diminishes brand value and brand loyalty.

There are a number of nice responses from Intuit on this board regarding their trying to fix the many problems quickly and efficiently. This is, I am sure, well intentioned. It does not address the salient point here, however: THIS PRODUCT SHOULD NEVER HAVE SHIPPED IN THIS CONDITION.

TO NOTE ONE FINAL INSULT HERE: Intuit has typically tried to prevent migration back to an earlier version of their software by converting your existing databases into a newer format after you have upgraded to a later version of their software. While this is annoying, it is good, sound marketing from their standpoint. That is--good and sound marketing until you ship a buggy mess like this software. ONCE YOU HAVE INSTALLED THIS PROBLEMATIC SOFTWARE IT IS DIFFICULT TO REVERT TO THE PRIOR VERSION.

Save your money and wait on this product. I am sure that Intuit will get it right eventually--they certainly have in the past. At this juncture they have a big smudge on them from my perspective.Quicken Home & Business 2013 [Download]
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in


Tracked by 2 customers

Sort: Oldest first | Newest first
Showing 1-3 of 3 posts in this discussion
Initial post: Oct 12, 2012 2:39:15 PM PDT
Kathryn says:
Hi William,
I'm sorry you've had these problems--please contact us directly at with more details and we will help you resolve these issues--

Quicken Support Manager

In reply to an earlier post on Mar 23, 2013 11:45:01 AM PDT
Unfortunately the comments provided completely support my experience with QuickBooks Pro. the program used to be solid but has become utterly unreliable and prone to crashing. Currently was hoping to migrate my household finances to another platform. It will not be Quicken.

In reply to an earlier post on May 2, 2013 7:27:57 AM PDT
Last edited by the author on May 2, 2013 11:49:09 AM PDT
review1 says:
What more detail are you looking for from William (William A. Norris, III from Littleton, CO USA)?

I am seeing quite a high number of bad reviews for "Quicken Home & Business 2013" from many experienced longtime loyal users/customers of intuit products. What caused all the heartache with 2013 release? What is going on at intuit?

my dilemma=my version of quicken** is no longer downloading transactions from my banks
Should I walk the route of forced upgrade like William A. Norris, III from Littleton, CO USA AND Robert P. Sweed "infoman" from Youngstown, Ohio AND many more did?
or wait?
or look for something else in the market?

** = Quicken Home & Business 2010.
‹ Previous 1 Next ›

Review Details



Location: Littleton, CO USA

Top Reviewer Ranking: 948,978