Customer Review

6 of 8 people found the following review helpful
2.0 out of 5 stars Too good to be true, October 19, 2009
This review is from: Totes Signature Micro Auto Open Auto Close Compact Umbrella (Apparel)
I also have a Totes automatic opening umbrella. The problem is that I have had it less than a year, have hardly used and already it is broken. Last week we had a couple days of rain so I took it with me to run a couple of errands. When I left the store, I pushed the button for it to open. Upon opening, three of the pieces that fit over the wire were not attached onto the wire. I had to stop to fit the two pieces over the wires. The third piece was not even there to apply onto the wire. The umbrella was not like this when I left my house. Needless to say, I was quite frustrated. The umbrella itself is a nice umbrella and I love the pattern. Nonetheless, because of the problems it created for me, it became a nuisance.

This week I plan to return the umbrella for an exchange and hopefully will be able to get the same pattern. However, I do agree with the other person that commented that there is the cost of enclosing a check with the umbrella, paying for a container to return it and also paying postage to return it along with gasoline. Hopefully, this does not become a frequent occurrence or I will be one unhappy customer. We will see how things go.

Carolyn
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