Customer Review

271 of 289 people found the following review helpful
3.0 out of 5 stars Good TV but very clumsy "Smart" features & interface, March 25, 2012
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This review is from: LG 42LS5700 42-Inch 1080p 120Hz LED-LCD HDTV with Smart TV (2012 Model) (Electronics)
The LG LS5700 is an OK TV. If I could, I'd give it 2-1/2 stars. The LS5700's selling point is supposed to be the "smart" features that let you connect to the Internet, get content from Netflix, Hulu Plus, etc. and share content from other devices in your network. It does have a nice crisp HD picture after you tweak the color settings, and so-so sound, as expected. But if that's all you want in a TV there are less expensive alternatives. Unfortunately, the interface for using the "smart TV" features is very clumsy. And although the manual does a good job of showing how to connect the TV, it has almost nothing on how to use the "smart" features. The built-in menus are supposed to do that. The on-screen menus and LG's online support are minimal at best, and just plain wrong in one case (see below).

On the plus side, the TV connected easily to my home network, using either WiFi or an Ethernet cable. And the "smart" features do work, if you can stand the interface However, this is TV is not the user-friendly web-integrated TV I was hoping for. That's still some time in the future.

The TV includes a remote that's used to access the "smart" features and also to set up the TV, connect to your WiFi network, etc. It has sort of an air mouse pointer that shows up on the screen. When you use features that require entering text, there's an on-screen QWERTY keyboard that you click on with the remote control's pointer. Using the on-screen keyboard is just plain horrible. It's very slow and the remote's pointer is slow and somewhat jerky. If you get into the TV's setup menu you can change the pointer's setting to "fast", which helps a bit, but the on-screen keyboard is hopeless.

It's not mentioned in the manual, but you can attach a wireless keyboard through a USB port. That lets you enter text more easily than you can with the on-screen keyboard. But the wireless mouse that pairs with my new wireless keyboard doesn't work. LG tech support says the set can take only one user input even though there are three USB ports. (They responded very quickly -- within hours -- to their credit.) So you have to use the remote control to do the pointing. What this TV really needs is a remote with a decent pointer and a little pull-out keyboard or a keyboard on the back. Samsung, Sony and Viszio (among others) do that; I would have been a lot happier with the set if LG did the same thing.

There's an iPhone app from LG that could (in theory) make the interface better. It's supposed to allow you to control the TV from an iPhone. The app doesn't have a keyboard, according to reviews on iTunes, so it's not perfect. Far worse, although the LG web site specifically mentions that the LS5700 series is compatible with the app, the app doesn't work with this model. This was confirmed by LG tech support, and the app's information tab has a list of supported models includes the LW5700 series, but not the LS5700 series.

To access music, photos or video on your home network using the DLNA capability, you need to download an application from the LG website to your computer. The TV's setup menu does mention that you need to have media sharing software, but you have to dig deeply into the on-screen menus to find out.

Perhaps LG intends to update the iPhone app, or the set's firmware, or offer a compatible remote with a keyboard and a better pointer. But until then, avoid this model if you want easy-to-use "smart TV" features. The interface on this set is not ready for prime time. (EDITED 3-30-2012)
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Comments

Tracked by 6 customers

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Showing 1-10 of 31 posts in this discussion
Initial post: Apr 2, 2012 7:25:49 PM PDT
Anthony says:
What t.v. would you recommend if I wanted something with less smart features but the same technical specs (1080p, 42", 120 Hz LED-LCD HDTV)?

In reply to an earlier post on Apr 2, 2012 8:03:48 PM PDT
I bought a Samsung Model 6000, which has 1080 lines so it's "true" HD, and refreshes at 120 Hz, so it should handle sports and similar fast motion video. I still wanted "Smart TV" features, so I connected a Sony NSZ-GT1 Blu-Ray DVD to the Samsung. That particular DVD player has Google TV, and that unit gave me what I failed to get with the LG - a well integrated TV+Internet capability.

But you could get Netflix and Amazon video content on your TV by connecting just about any current Blu-Ray DVD player. My advice is to get a TV that has at least two HDMI ports and perhaps a USB port as well to give you some flexibility in attaching an AV receiver as well as a DVD player. And decide how smart you want your smart TV to be. If all you need is access to video streaming, you can get that with any "dumb" HDTV and a one hundred dollar Blu-Ray DVD.

In reply to an earlier post on Apr 3, 2012 9:20:01 AM PDT
Anthony says:
I like it. The reviews are impeccable and the technology is good but not spectacular, which works for me because I have a Series 3 Tivo.

Did you return your old set and buy this tv instead?

In reply to an earlier post on Apr 4, 2012 7:54:59 AM PDT
I returned the LG set. I'm sure it suits the needs of some buyers. It does provide access to Netflix and some other Internet services, but it's not the integrated TV-Internet experience I was looking for. Geeks beware; I agree that other might be happy. The TV itself is certainly fine.

In reply to an earlier post on Apr 4, 2012 10:48:25 AM PDT
Anthony says:
Well, the Samsung UN46D6000 you mentioned does have some minimal app capability, and first on the list is usually Netflix. Once you have that you're golden. The only real drawback is the lack of DLNA, but an NAS-enabled hard drive would get the same job done.

In reply to an earlier post on Apr 9, 2012 8:19:29 AM PDT
DPK says:
just to be clear...this lg does have DLNA...i assume u r talking about the samsung?

Posted on Apr 11, 2012 9:47:08 PM PDT
CBott says:
How was the stand? was it wobbly? I returned last years 42" since the TV continued to wobble.
Picture shown shows a gap in front of stand, if thats the case its atleast a different stand than 2011.

In reply to an earlier post on Apr 12, 2012 5:59:09 AM PDT
The stand is solid as a rock.

In reply to an earlier post on Apr 12, 2012 6:01:31 AM PDT
The LG has DLNA. Setting it up takes a bit of time. The Samsung 6000 I bought does not have DLNA or WiFi. It's a plain old "dumb" TV. But I paired it with a Sony Google TV DVD player, which does have DLNA plus all the bells and whistles of a "smart" TV..

Posted on Apr 12, 2012 10:21:14 AM PDT
CBott says:
How did you find the white levels on the TV? Checked the TV out at both J&R and PC Richards. In both showrooms white appeared grayish blue. Did you find the same when you set it up?

Sony and Samsung looked a lot brighter and seemed to show whites a lot better.
For the price point and given current sales on model, trying to make a case to buy this.
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