122 of 134 people found the following review helpful
, September 2, 2012
This review is from: HP Pavilion g7-2010nr 17.3-Inch Laptop (Black) (Personal Computers)
When I would open & close the lid, the monitor would stay black for 3 - 10 seconds and flicker 3 - 5 times before the image would stay. This started the first day and progressively got worse. I had turned off all monitor and hard drive power settings (no sleep mode, hibernation, etc)., and checked to ensure all drivers (video, bios, etc) were up-to-date. With all software up-to-date, I then knew it was a hardware issues. I called HP and tech support who agreed it was a hardware issue and offered to repair it for free as it was 4 days old. I told them "no" and am returning it. Also, the DVD drive would start for no reason and the function keys didn't always work. The sound key and monitor brightness keys sometimes took multiple hits to work.
Edited on September 5....HP tech support has been nothing but fantastic. They bumped my call up to next level support and then emailed me and called me. I informed them of what fixes I tried, how they didn't work and it is a hardware issue, and I am just going to return it. They provided me with a coupon for an HP Store purchase for my troubles and hoped I would buy a HP again. They went out of their to try to make me happy (I wasn't upset, I understand that hardware issues will happen).
Help other customers find the most helpful reviews
Was this review helpful to you?