71 of 76 people found the following review helpful
nice product, but it didn't last,
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This review is from: USA GEAR DuraNeoprene DSLR FlexARMOR Sleeve Case - Works With Nikon D750 , Canon EOS 5D Mark III , Pentax K-3, Sony Alpha A7 and Many Other DSLR Cameras (Electronics)
I've had this for 6 months. After 4 months one of the snaps broke into two pieces. The stated warranty is for 3 years. I contacted the manufacturer via their website as instructed by Accessory Genie(filled out and submitted a warranty claim form). The Manufacturer's website indicated I would be contacted within 24 hours. After 2 weeks of not having been contacted, I called the manufacturer and asked about the progress of my inquiry. They noted they had received my claim, but couldn't explain why they hadn't yet contacted me. That day they emailed me a response saying the entire process needed to be done via email to keep a document trail. While I still had someone on the phone I asked about the return process. None of it seemed too complex. I asked them if they were going to pay for the shipping of the damaged item from me to them. They said no, that they had no way to do so. I said they could if they wanted to and then said I would decide if it was worth the cost of shipping.
I haven't used the case much since i bought it. I just kept the camera in it when it wasn't being used. Seems like it could be a good item if only this little part didn't give out so quickly.
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Showing 1-4 of 4 posts in this discussion
Initial post: Jun 21, 2012 8:30:20 AM PDT
Ed S says:
Thank you for this very informative post. Given my past experience with these types of buttons, I have decided to pass on the item.
Posted on Nov 5, 2013 6:33:53 PM PST
Have you tried gluing the snap back in place?
Posted on Jun 30, 2014 10:02:56 PM PDT
Last edited by the author on Jun 30, 2014 10:03:23 PM PDT
You can buy a similar snap button at sewing supply store and replace it yourself. Or, you can bring it to a leather or shoe repair shop and see if they can replace the snap for you.
In reply to an earlier post on Dec 18, 2015 7:13:48 AM PST
It could cost nearly as much as the case,or as much to have the snap replaced at a Shoe or leather repair shop (if those still exist)than it would to buy a new one.
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