16 of 16 people found the following review helpful
Great shoe - BUT Sizing has a problem,
Verified Purchase(What's this?)
I just received my new shoes, wow they look great and feel great - except they are a full size to small.. I wear a 13EEE in all of my foot wear, I ordered a 13EEE... Normally 13EEE are just a bit long on me, but in this case this shoe's 13EEE was at least 1/2 inch to short for me, and when side-by-side with my old house shoes they are about 1-1.5 inches shorter.
So Pay attention here - order a size larger than you normally would! I actually did see another review saying this, but did not pay attention, and now I have to make am exchange...
One more point - I don't know if you will get the shipping service that I got - but man they were here in 2.5 days from order and free! I will update if I do not get good customer service with the exchange - but if I don't make an update you can consider that I received acceptable customer service.
UPDATE 06/30/08 - First I want to be clear the company has really great service! They paid for the return and immediately sent out a new pair (a size larger). Well here is where I get frustrated.... Even though the box showed one size larger - well they were the exact same length! I ordered a 13EEE the first time. So I returned them and asked for 14EEE as exchange. Before I returned them I measured them with a ruler; the 13eee was exactly 12 inches long - guess what the 14EEE is exactly 12 inches long! LOL... Anyway customer service is sending me another 14EEE and a 15EEE to see if one of them will fit... Will update you on this once I get the shoes.
Final update 07/03/08: Well just got two pairs to try of this shoe. A size 14EEE and a size 15EEE - guess what they are exactly the same as the 13EEE! Talk about weird! I took them both out and put them back-to-back and they are EXACTLY the same.... I have to say I am very impressed with Shoe Buy they did not aruge and jumped through hoops to try and help me. Lord they probably lost big time on me since they shipped 4 pairs of shoe to me and paid for the return for 4 pairs of shoes in 6 (3 each way)shipments!!!! They even are now giving me 10% off for my trouble! Can't ask for more than that!