Customer Review

97 of 110 people found the following review helpful
1.0 out of 5 stars Sadly Disappointed, December 22, 2007
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This review is from: Celestron NexStar 130 SLT Computerized Telescope (Electronics)
The optics are good, but the software and the tech service are terrible. I ordered the Celestron NexStar 130 SLT based on glowing reviews I had read. It arrived promptly and was easy to assemble. I was easily able to align the view finder with the main optics, which seemed to be very good. But I was totally unable the align the computer. I made a dozen attempts after entering and re-entering the necessary information and entering the position of various triplets of widely spaced stars, but the computer kept telling me that alignment had failed. I attempted one call to tech service, but was on hold for half an hour before I gave up. I emailed tech service regarding my problem, and received an automatic acknowledgement, but absolutely no further contact over a two week period. Amazon allowed me to return the scope as defective, and even paid the return shipping. So Celestron was terrible, but Amazon was great.
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Showing 1-4 of 4 posts in this discussion
Initial post: Jan 11, 2013 1:43:32 AM PST
Last edited by the author on Jan 11, 2013 1:50:20 AM PST
These problems could happen if the scope was not level. The scope has a built-in bubble, but it is small and thus the accuracy is very fine and difficult to gauge (especially in the dark - and when do we use a telescope? In the dark, of course). The bubble has to be almost EXACTLY on-center for the align to work properly. I suspect this was probably your problem. A red flashlight may help you see the bubble better, without completely trashing your night vision.

There can also be problems if the time is not correct (even it is only a minute off) or the coordinates are not correct. I recommend using time and GPS coordinates from a GPS or cellphone, and not your wristwatch and your city.

Posted on Sep 15, 2013 4:34:09 PM PDT
A. Zielinski says:
So, as a recap:
-easy to assemble
-optics very good
-friendly manual operation
-you couldn't figure out how to align the computer and slow customer service
1 star??? seems reasonable...

In reply to an earlier post on Dec 6, 2013 12:33:09 PM PST
Contrary to popular opinion, leveling a GOTO scope makes absolutely no difference in aligning a telescope.

Posted on Apr 12, 2014 11:57:07 PM PDT
Dane L. Ryan says:
"was on hold for half an hour before I gave up. I emailed tech service regarding my problem, and received an automatic acknowledgement, but absolutely no further contact over a two week period"

Agreed, there is no excuse for customer service that poor. Thanks for the heads up.
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