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18 of 18 people found the following review helpful
5.0 out of 5 stars Speaking, asking, and listening: how to do it -- [HINT: It's not the words.], June 20, 2012
This review is from: Talk, Inc.: How Trusted Leaders Use Conversation to Power their Organizations (Hardcover)
Those who think that your message is what you say are grossly mistaken. Truly, it's not an issue of what you say -- it's how you say it. Nonverbal communication (tone of voice, body language) is what your listener will hear. And it goes on from there. In an organization, there's more to a leader's nonverbal communication than how they say something. For example, is the message delivered through an email, through a handwritten note, or in person? In the leader's office, or in the subordinate's? There are many, many factors involved.

This book is about maximizing the power of your organizational communications. It's about getting the message across that you wish to communicate. It's about how to say things. It's about structuring your communications -- and your company -- to facilitate enlivening, energizing, and inspiring communication.

The book also covers listening, and how to structure leadership's listening activities, so as not to put subordinates on the defensive so that they manipulate information in their response.

Highly recommended for any leaders for whom organizational communication is important. Which should be all of them.

For an excellent guide in cultivating innovation in your organization, check out 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization. And for a primer in organized creativity, look at The Practice of Creativity: A Manual for Dynamic Group Problem-Solving.

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