Customer Review

15 of 19 people found the following review helpful
1.0 out of 5 stars A Continuing Unpleasant Experience, July 25, 2012
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This review is from: Brother MFC-J430W Inkjet All-in-One (Personal Computers)
I've had this printer for over a year. It prints as well as one might expect from a $100 AIO printer---which is to say reasonably good for documents and casual graphics, but nowhere near true photo quality. The paper tray is an annoyance, since there is no single page feed and no envelope feed, so you have to pull everything out and re-configure every time you want to print on anything other than your standard paper size and quality.

This printer is also dishonest about ink. Of course, the company makes a lot more money from selling ink than from selling a printer. My machine notifies me that it needs ink replacement as soon as the ink cartridge drops to about 40% of original volume. Admittedly, it will continue to print until the ink runs lower, but I have no real idea how dry the ink gets before it finally refuses to print. But if you are made of money, feel free to replace the ink at the machine's every suggestion. (Hm, but if you had that much money, why not just buy a better quality machine?)

The absolute worst problem with this machine is that it consistently disconnects from my wireless network an average of once a month--and then is extremely difficult to re-connect. Note that I have no problem with any other devices connected to my network--a laptop, mobiles, wii...all of these work fine. So, it's not my network or router causing the problem, it's this printer! Brother troubleshooting is entirely non-human. You are referred to a troubleshooting page for this model, and given "instructions" on the order of "check to see if the printer is plugged in". NONE of the Brother troubleshooting "instructions" are useful in re-connecting their printer to a network. As an example, the suggested download of new drivers for my OS and this machine has now resulted in the printer being connected to wifi, but unrecognized by Windows 7/64. Gee, thanks, Brother troubleshooting! As I write this review, I am taking time out of yet another wasted workday spent trying to print a single document from pdf to suggest this to future users: Save yourself hours and hours of frustration. Buy something else.
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Showing 1-2 of 2 posts in this discussion
Initial post: Nov 20, 2012 3:10:21 PM PST
K. Snapp says:
Thanks! Since hundreds of people view comments here, I hope (Big) Brother is watching.

Posted on Dec 28, 2012 11:17:41 AM PST
jason says:
Hi Morble,
While troubleshooting our printer I came across your review. We are experiencing the same issue with constant connection drops by the printer and can not easily reconnect. Have you found a simple re-connection trick (i.e. re-setting up the wireless) that works all the time?

Thanks so much!
Jason
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