Customer Review

3 of 39 people found the following review helpful
1.0 out of 5 stars DO NOT BUY - huge mistake!, January 21, 2010
For all you twin moms or parents who need a double stroller, please reconsider before buying this stroller. Baby Jogger has the worst customer service. I called TWO DIFFERENT CUSTOMER SERVICE REPS before ordering this product and was told all I needed to make it work for two infants were 2 carseat adapters - at a cost of $120 only to have the stroller arrive and found out I needed the second seat kit at the cost of $129!!! These prices all added to the base cost of the stroller (A Whopping $500) and were not disclosed by Baby Jogger. I called customer service (who, by the way, never responded to an e-mail inquiry) and was accused of lying several times by the customer service representative! They refused to sell the mounting brackets with the second seat and only wanted you to buy the kit which I won't need for a long time. This is a total rip off!! I encourage you to purchase the doubleBaby Trend Double Snap N Go Stroller Frame, Blacke snap-n-go much cheaper at $100. This stroller is a total rip off! I will be returning it.
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Comments

Tracked by 1 customer

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Showing 1-10 of 12 posts in this discussion
Initial post: Jan 23, 2010 6:34:13 AM PST
I'm sorry, but I have researched this stroller for many weeks now, and on the baby jogger website it is made perfectly clear that you will need 2 seats if you have 2 children. In addition to the 2 seats if you want to use a car seat you will need those adapters as well. Yes this stroller is expensive but it gives people a ton of options to customize the stroller. I think you should have done your research rather than blaming Baby Jogger.

In reply to an earlier post on Jan 23, 2010 10:25:25 AM PST
Last edited by the author on Jan 23, 2010 10:30:20 AM PST
Anonymous says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 29, 2010 2:21:15 PM PST
BrandyZ says:
Wow Malibu, you need to calm down. I have also done extensive research on this stroller with the same results. The website clearly states that you will need to purchase two adapters. I came here looking for actual reviews of the stroller itself. Not a review of someone that has yet to actually use the stroller. Please stop attacking people and use some common sense.

In reply to an earlier post on Jan 29, 2010 2:46:02 PM PST
Last edited by the author on Jan 29, 2010 3:00:24 PM PST
Anonymous says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 29, 2010 5:47:27 PM PST
BrandyZ says:
Directly from the website

"Innovative multi-functional design allows you to select your seating arrangement up to 16 unique combinations (with double conversion kits - sold separately)"

In reply to an earlier post on Jan 29, 2010 6:05:39 PM PST
Last edited by the author on Jan 29, 2010 6:16:37 PM PST
Anonymous says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 29, 2010 6:15:29 PM PST
BrandyZ says:
Here it is mentioned again that you will need accessories to customize your stroller for car seats or bassinets.

" The City Select presents 16 unique seating combinations from double tiered car seats to a bassinet and single seat combo. And with a variety of accessory options, the City Select offers premium versatility to suit every family's comfort and needs."

In reply to an earlier post on Jan 29, 2010 6:52:12 PM PST
Anonymous says:
Thanks so much for posting this information from the Babyjogger website. As previously stated in the review, Babyjogger fails to disclose either via the website (see quote Real mom provided above) or via customer service representatives (at the time of my call) that a consumer will need three different kits just to make this stroller functional for newborn infants, those being the second seat kit and infant car seat adapters. You must buy these three kits to use the car seats. Parents of twins might like to have this information in making a purchasing decision.

"A variety of accessory options" is an ambiguous statements that denotes a bassinet, second seat kit, etc. it does not specifically address the requirements and purchases required in order to make this stroller functional for two infant car seats. Twin infants are not large enough to use the seats provided ( a fact that many parents with two children of different ages fail to understand), car seats must be utilized to make this stroller functional.

In reply to an earlier post on Jan 31, 2010 9:25:37 PM PST
Just a thought from another twin mom (with a singleton on the way)... if you buy the extra seat you are up to say ~$630, right? I realize that you are saying that the extra seat kit does not come with the infant adapters, but think about it this way. You can go buy yourself a BTDSG (which is an awesome way to transport your kiddos when they are in infant carriers) for about $100 or you can buy the two conversion kits for $120 for this stroller. You are saving about $20 which sounds great, except now you have one stroller that you will only use for about a year and then it will take up space until you get rid of it. If you take that option and choose to buy yourself another double stroller that is comparable to this one you are looking at... say a BOB, Bumbleride, ICandy Pear, Valco Trimode Twin, or even another Baby Jogger... which range in price anywhere from $400 to $800+. I personally have a BOB and LOVE it, but am looking at this stroller as an option for when the new baby comes to be able to use it for my twins sometimes (who will be almost three) or just for the baby by herself. My thought would be that this will hold its value (with all of the accessories) much better than buying the BTDSG or even having 3, 4, or 5 different strollers to fit your needs. Case in point... we started with the BTDSG, had a Peg Perego Duette, a Graco Quattro Tour Duo, a Chicco side-by-side umbrella, and now use a BOB Revolution Duallie which retails at $589 for the model we have (only $40 shy of the $630 that you would pay for this one and the awesome BOB doesn't come with all of the seating options that this one does). If you add all of that together... although many were given to us as gifts... it comes out to WAY more than the cost of this stroller ($100+$800+$250+$199+$589). Why not pay the money for the stroller that will do it all and not have to worry about needing any of the other strollers?

Posted on Aug 29, 2010 8:19:47 AM PDT
Stephen M says:
actually Malibu, maybe you should stop making accusations and read... being a retailer I kn ow the double conversion kit is not the same thing as the second seat kit. A double conversion kit makes the stroller a DOUBLE STROLLER. without that, you have a single stroller which, by commonsense, wouldn't accommodate two children whether in an infant seat or not. You may have been "lied" to by Baby Jogger reps but maybe you should have taken the time to think for yourself for a second.
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