Customer Review

216 of 232 people found the following review helpful
4.0 out of 5 stars Affordable Color Touch Screen, February 1, 2007
This review is from: Logitech Harmony 1000 Advanced Universal Remote (Silver) (Discontinued by Manufacturer) (Electronics)
After a 1 year delay, Logitech finally released the Harmony 1000 on January 26, 2007.

A warning for Mac users, although Logitech claims this Harmony remote works (can be programmed) using a Mac, and the box clearly shows the Mac logo stamped on it, the Harmony 1000 cannot currently be set-up using your Mac. Plenty of web forum users have reported the same issue. Hopefully a Mac patch will be posted on Logitech's site. Shame on Logitech, especially given the one year delay to get the product right.

Secondly, if you currently own a Harmony web-programmed remote, the web software is EXACTLY the same as your previous experience. In other words, if you hated Logitech's old on-line software, you'll still hate it with the 1000.

The touch screen itself looks and works great, but as with any touch screen remote, you may find yourself longing for tactile rubber buttons after a week or so of touch screen use. DVR users might struggle to get the remote button layout to work to their individual satisfaction, as the colored default touch screen buttons that are professionally laid out by Logitech are in fact permanently labeled. So if you choose to change the function of any colored button, the old default name must remain painted on top of your "custom" button. Strange oversight.

However, you can customize additional pages of ugly buttons to your liking, but they will be black and white buttons laid out in static tic-tac-toe fashion. Hardly what the box cover would lead you to believe. As with all touch screens, you will have to "look before pressing" - every single time - you want to send a command. That's OK when using an ATM, but not so great when watching a TV across the room.

I'd recommend a trip to your local retailer to play with the 1000 for a while before deciding to buy. It does feel solidly constructed, though not as comfortable in your hand as a $45 programmable remote after two hours of commercial busting DVR use. Also keep in mind that while you're shopping for a touch screen remote, there's someone next to you in the store looking to change back to something smaller with real rubberized buttons on it!

To add to the fun, the user manual for this $500 wonder is not located in the box or on the installation disc, but rather it is buried in the online remote software. Once you get the remote's firmware updated from the web (using the online software) the right side of the website screen will have a "Tip Center - More Help" button. Click that, then click "Manuals" to download the 15 page PDF manual for the remote.

A steep learning curve might await buyers new to the Harmony line due to the "Activities" philosophy. Just keep in mind that everything is done with Activities and you'll be way ahead of the game. Don't waste time programming each "device" as you would normally want to do. Harmony remotes don't work that way. You only need to enter your devices (audio/video components in your collection) once during the initial set up to give the database your overall equipment list. After that, concentrate on setting up your activities (Watch Cable, Watch DVD) for two or three days to get everything just right.

If all this sound like fun to you, you'll probably love tweaking this remote to near perfection. But if the thought if spending hours in front of your PC setting up a remote control sounds ominous to you, steer clear.
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Showing 1-5 of 5 posts in this discussion
Initial post: Feb 4, 2007 12:21:13 PM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Feb 27, 2007 12:21:54 PM PST
I would guess there is a mixed message here (and a very complete one at that). It is good, but it could be better. For any new product I always expect that situation. For example the labels in graphics are a new feature over their previous remotes. I would have liked to know that Logitech had "finished" the programming but it sounds like they need to expand the programmer loader to handle the graphics and labels. xx = crossed fingers that they continue to improve the software. From a 2x 880 owner.

Posted on Mar 8, 2007 12:46:08 PM PST
I don't agree with this person's comments about the Mac. I have an Intel Based Mac and it runs flawlessly. I installed the software and it only took me about 30 to 45 minutes to set up a TV, AV Receiver, Satellite Receiver and a DVD Player. You have to get all the information together and you have to know which inputs, etc. apply for each piece. It beats messing around with macros. Anyway, I own an iMac 24" and I haven't had a problem at all!

Posted on Apr 23, 2007 7:44:36 PM PDT
I purchased this remote the first day it was released and had it "overnighted". I programmed it on my intel based Mac just fine. I'm in the A/V business and can say that I've programmed all of the logitech Harmony remotes on my Mac over the years. Works just as well on the Mac as the Windows version. I use both.

Posted on Jun 10, 2007 12:13:51 PM PDT
J. Ramsey says:
To be clear, Intel Macs have only been on the market since 2006. The review was a warning to the vast majority of Mac users with PowerPC driven machines, who initially had issues with the Harmony install software. The Harmony 1000 software was quickly updated by Logitech and currently works on both PowerPC and of course the newer Intel driven Macs.
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J. Ramsey
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