Customer Review

226 of 251 people found the following review helpful
2.0 out of 5 stars This is not the Cuisinart you used to know!, October 12, 2004
This review is from: Cuisinart DLC-8S Pro Custom 11-Cup Food Processor, White (Kitchen)
Times have changed and so has the parent company that sells and services your food processor. The quality of materials and workmanship have gone downhill too!

My experience with the corporate machine was horrible. Days of long waits to talk to a customer service rep...never paid off. Each time I called I was eventually forwarded to a recorded message that explained that they were too busy and that I needed to leave my name and phone number. I never did get a call-back. Finally, after several attempts, I was able to get past the initial phone queue and actually talked to a live person who took the information about the condition of all the clear plastic parts on the processor. They were all severely cracked and were not far from flying apart. It seems they knew of the problem and offered to replace the parts on warranty. All I had to do was give them a credit card number to charge the shipping to. AND, nothing would happen UNTIL I sent the old pieces back...again at MY expense.

I sent the parts back promptly, but they didn't ship for another two weeks. And, here is the highlight of the episode... The lid they sent was the wrong one. Another round of phone calls yielded a person that said that Cuisinart had not processed the replacement yet...a full two weeks after they were notified. I still have not received the lid and the processor is useless without it.

BEWARE! This company tries to sell their products in the top-end of the price range, but their corporate customer service system is as bad as it gets...at any price. You can do yourself a favor and shop for another brand. I'm looking at KitchenAid. Shucks, it can't be any worse...and MAY be a much better experience over the long run.
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