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Customer Review

4 of 6 people found the following review helpful
1.0 out of 5 stars Poor choice, now looking for a replacement, January 6, 2009
This review is from: Grohe 33939AV0 Europlus II Pull-Out Satin Nickel (Tools & Home Improvement)
I have had this faucet for a few years, and am now looking for a replacement (NOT Grohe!). First, the flimsy plastic piece that attaches the hose to the faucet body cracked, leaking water under the sink. We had to wait for many days before our dealer could obtain a replacement. Now the metal body in the pullout section has cracked, and the unit sprays water at right angles to the faucet when the water us turned on. I have this part of the unit wrapped with tape until I get a new faucet. The spray section has never worked very well from day one.
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Showing 1-2 of 2 posts in this discussion
Initial post: Apr 3, 2009 8:57:48 PM PDT
Last edited by the author on Jan 25, 2011 12:50:20 PM PST
"Now the metal body in the pullout section has cracked, and the unit sprays water at right angles to the faucet when the water us turned on."

It's too bad you wasted your money replacing the faucet, instead of getting replacement parts.

I e-mailed Grohe's Customer Service Department about the length of their warranty, and they replied "As long as you keep a copy of your receipt for the item, there would be a lifetime warranty."

To e-mail them, Google on: grohe customer service

The 1st Google hit is their site to send warranty claims.

If you can't find the receipt, but bought it via Amazon, you're in luck. Click on "Your Account", click "Your Orders", select the time period that you ordered the faucet, and click "Go". When you find your order, print it out and that's your receipt. I made a PDF of the receipt and sent it to Grohe and they accepted it. Good luck!

In reply to an earlier post on Jun 20, 2009 2:26:10 PM PDT
Agreed--lifetime warranty and well known as one of the best quality manufacturers.
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