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Customer Review

2 of 2 people found the following review helpful
5.0 out of 5 stars Works great and saves me almost $700/year, October 3, 2012
Verified Purchase(What's this?)
This review is from: SiliconDust HDHomeRun PRIME (3-Tuner) (Electronics)
This product works great. However, because of cable company issues, I would strongly recommend your keeping any cable boxes you are currently using until you have verified everything is working properly with the CableCard and Tuning Adapter. This advice is especially relevant to someone who is married or living with a non-technical partner. It will be much easier for you to deal with problems or delays resulting from cable company issues, trust me.

Anyway, when I first saw a write-up about the HDHomeRun Prime, I was already tired of paying $60/month to rent 3 HD cable boxes with DVRs from TimeWarnerCable. By trading in my 3 cable boxes for 1 CableCard that costs $2/month, I should be able to save almost $700/year with no appreciable change in the services provided, since I never order Pay-Per-View shows and don't use OnDemand. I already had a few computers around the house that could connect to my TVs and all the rooms in my house have Cat5e all running back to a utility room for a home network, so it was a pretty easy switch.

I had already swung by the local TimeWarner office and picked up a Tuning Adapter and CableCard once the HDHomeRun Prime arrived, so I was ready to set it up. I unpacked everything, connected all the cables, plugged in the power cords, and everything looked okay. Ran the HomeRun set-up program on my computer, completed the Digital Cable Advisor in Windows Media Center, and called TimeWarner to activate the CableCard. Within about an hour of unpacking the HDHomeRun Prime, I was watching ESPN. Unfortunately, I wasn't able to view any of the `Subscription' channels and none of the Switched Digital Video (SDV) channels. There was a problem with my CableCard's authorization for subscribed channels, as well as communication between the Tuning Adapter and the cable company. To make matters worse, it was a TimeWarner problem.

The back-and-forth with TimeWarner was terrible. Spent a few nights on the phone with TimeWarner CableCard specialist trying to get it to work, but no luck. First suggested remedy was my going by the TimeWarner office and getting a new CableCard because apparently the original one they gave me had been sitting on the shelf too long with old Firmware, and was way past the 30-day authorization window. Then came the on-site service tech visits. First two guys came in, took a look at the HDHomeRun Prime, checked signal levels, switched out the CableCard and Tuning Adapter, and after spending 45-minutes on the phone with a TimeWarner CableCard specialist (the same number customers call), they said don't worry it takes about an hour to initialize everything and start working, and then they left.

Luckily, the service tech on the 3rd truck roll was willing to make it right. He came out, listened to what I said about the previous techs, went straight to the pole, and climbed up to check the signals at the Tap. He found the problem and had the guys back at the office make some adjustments on the Headend side of things. Even better, he had a line crew put a new Tap on the pole and replace my drop with RG-11. After a few days of making sure all was well, I got in the car, swung by the TimeWarner office and dropped of the cable boxes. That was 10 months ago, and I haven't had a problem with the HDHomeRun Prime since then.
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