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Customer Review

The manufacturer commented on the review belowSee comments
3 of 5 people found the following review helpful
1.0 out of 5 stars Beware of Radiator Hardware, August 1, 2013
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This review is from: Cooler Master Seidon 120XL - PC CPU Liquid Water Cooling System, Push-Pull Kit with 120mm Radiator and 2 Fans (Personal Computers)
Well, it would've been an easy installation if not for the radiator brackets/screws included, which are apparently *extremely* easy to strip. For the most part the hardware seemed pretty high-quality/well thought out and the actual installation process is simple/straightforward, but like a number of other people when it came to actually trying to mount the radiator/full unit stably my experience was an absolute nightmare; 6 out of the 8 brackets were totally unusable for me and the screws would just slide straight in and out of them like nothing - I've actually never seen anything quite like it. After hours of wrestling with the thing to try to secure it in my case I ultimately had to give up on it for the time being and fall back to my stock cooler.

Normally I really like CM, half of my PC has their name on it, and I really wanted to love this cooler, but so far it's been nothing but a huge headache for me. Can't say for sure if this is some kind of QA issue or I just got unlucky or what, but as I said I've seen more than a few people complaining about exactly the same problem so it's not an isolated incident either. If they included better (longer) screws, better machined brackets and/or rethought the radiator mounting hardware a little it'd be a huge improvement, but for now I'd recommend being extremely cautious when working with the radiator.
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The manufacturer commented on this review(What's this?)
Posted on Sep 17, 2013 1:35:21 PM PDT
Cooler Master USA says:
(MANUFACTURER)
Dear valued customer,
I'm very sorry for the troubles you've encountered. Please feel free to contact us regarding any questions you may have via email or Live Chat so we can assist you.

Regards,
CMUSA Support

Contact Us - http://www.coolermaster-usa.com/contact.php
 
 
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Showing 1-3 of 3 posts in this discussion
Initial post: Aug 13, 2013 7:01:17 PM PDT
TV McGuirk says:
what would you suggest instead for under $60?

A comment by the manufacturer   (What's this?)
Posted on Sep 17, 2013 1:35:21 PM PDT
Dear valued customer,
I'm very sorry for the troubles you've encountered. Please feel free to contact us regarding any questions you may have via email or Live Chat so we can assist you.

Regards,
CMUSA Support

Contact Us - http://www.coolermaster-usa.com/contact.php

In reply to an earlier post on Feb 15, 2014 10:43:27 PM PST
Last edited by the author on Feb 15, 2014 10:44:15 PM PST
Sean N says:
Sorry I didn't see your question sooner, but in case anyone else is wondering the same, I did return this Seidon 120XL for a refund, but ended up going with another Cooler Master product via Amazon: the Hyper 212 EVO, which I personally found much easier to install, and so far ~6 months later is still working great! As I said before the quality/performance of CM's products is generally very high in my experience and I've found their customer service to be outstanding overall, so I certainly didn't intend to discourage anybody from trying out their products as a whole.

As far as the Seidon, all I can really say is YMMV. Unfortunately I can't update my earlier review one way or the other because I chose not to try replacing it as such and went with the Hyper 212 Evo instead; I only wanted people to be aware that issues with the machining/hardware are possible and to take stock of that when choosing between this model and something else like the Hyper 212. Thanks!
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