9 of 9 people found the following review helpful
First One was DOA; Now the Second Died After 1 Month,
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This review is from: Flip UltraHD Video Camera - White, 4 GB, 1 Hour (Camera)The Flip UltraHD has not performed as well as the older Flip Ultra. I purchased the non-HD model last year and though I use it sparingly it has performed OK. The Flip UltraHD has been a whole different animal. I purchased the 4GB UltraHD for a daughter for Christmas and it was unusable out of the box. My daughter told me she could not get it set up so I had her bring it over to my house. I tried several times but it would automatically start at the setup screen. I tried inputting the language but it wouldn't take any input. Finally I was forced to abandon the setup but then all I could do was use the rear LCD as a view finder. It would not record at all. So I returned that one to Amazon and exchanged it for another of the same model. The second one set up easily and worked just fine - for exactly 32 days. Then it just stopped doing anything. Powers up OK but will no longer record nor play. Nothing. It is fully charged, everything indicates that it should work fine - but nothing happens with any button pushes.
I am not certain what I can do with this POS now. It is just past the 30 day limit for another return to Amazon, and I have read scores of horror stories about using Flip's support options. From what I read the email support people try to be very helpful and seem pleasant enough, but their only solution is to reflash the firmware. And that is unsuccessful for most users based on articles all over the web. The telephone support is reminiscent of Dell-H&11, if anyone ever had the displeasure to deal with them. Flip doesn't appear to ever replace any of their cameras, claiming that the problems must be users' computers or other wild imaginations. If I cannot get any resolution then I guess I will just toss this POS and shop around for a real video cam. And I'll be sure to tell the story on whatever blogs I can.
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Initial post: Dec 12, 2011 9:14:57 PM PST
Ms. Szymanski says:
You are so right! This camera is useless and broke soon after the 30 day or so mark when I couldn't return it to amazon. I will never purchase this sort of camera again and I too will report the problems on every blog I come across!
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