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Customer Review

86 of 100 people found the following review helpful
1.0 out of 5 stars Does not work, June 17, 2013
This review is from: Belkin Thunderbolt Express Dock (Compatible with Thunderbolt 2 Technology), Cable Sold Separately (Personal Computers)
I bought this hub because i have a 2011 Macbook pro with thunderbolt but not USB3. I intended to use it to back up files from memory cards onto multiple usb3 hard drives, since they have become standard and thunderbolt hard drives are very expensive. I saw this as a $300 option to keep me from having to purchase a new 2013 macbook pro retina that has 2 usb3 ports. However, not only does it not do what it is supposed to do, the customer service is so unbelievably awful that i dont think ill every buy anything from belkin again. When i have the dock connected, only one of the 3 usb3 ports will function at once. If i have one hard drive connected it mounts, but then when i connect a card reader or 2nd hard drive, it immediately ejects the first drive and then neither one will mount. I have tried 6+ hard drives and multiple card readers in different configurations and it has failed every test. This is one expensive piece of junk. Since discovering the problem, i have had 5 calls to belkin's customer service, each more confusing than the last, at which point they offered to send me a new unit. 2 weeks later said unit has not arrived, i have no tracking number, the server is down so they cant locate it to me, and i want to throw my hub into the toilet. Please do yourself a favor and do not buy this product!!!!
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Showing 1-8 of 8 posts in this discussion
Initial post: Jun 23, 2013 10:57:26 PM PDT
Ullanta says:
Were these bus-powered drives?

Posted on Jul 14, 2013 8:53:18 PM PDT
JdV says:
I experienced almost exactly the same problems with the exception that all USB 3 ports id not recognize the external hard drives. Only the Firewire Port work properly. The customer service and tech support are the worst I have ever experienced. The first 3 calls (after going through numerous loops) were answered in very poor English and excuses made that an exchange could be made only after talking with another department at a later date and time. Being retired I went after this with tenacity. Several more calls and more fingers directing me elsewhere I finally talked to someone in CA. They tried to talk me into an exchange but by this time I blew a fuse and demanded a refund. Another finger pointed elsewhere and had to wait for an Return Authorization number. That took a few more days and followup telephone calls. I finally got a box in the mail with return shipping prepaid. I waited weeks to hear from them that I was refunded. They never contacted me the door stop was received or that I was refunded. The only way to verify was to check my bank every day. This process took 2 months. I have been a loyal Belkin customer for 10 years. I will never buy from them again.

Posted on Jul 17, 2013 7:05:08 AM PDT
Last edited by the author on Jul 17, 2013 7:06:14 AM PDT
We bought five of these for our company and they seem to work just fine. We did have one that didn't work, but it was because the computer didn't have the correct OS on it and the drivers needed to be updated. Once we did those two things it worked great.

I love mine except for one small thing - it won't charge my iPad. It will charge my iPhone, but it doesn't have the power requirements for my iPad. For all the other benefits, I think it's a small problem.

Posted on Aug 26, 2013 1:29:11 PM PDT
A. Soriano says:
Hmm, that's rather unfortunate. That behavior sounds to me like insufficient power on the bus for your USB3 device(s). USB3 hard drives do pull more power than USB2 HDDs. I would think that this dock, which has its own power supply, should be able to provide sufficient bus power to all connected devices.

Posted on Jan 2, 2014 3:15:18 PM PST
F. Kelsch says:
I have had no such problems. I have two USB3 bus powered 2Tb drives plugged in plus a single USB2 portable hard drive and have had no issues. I checked the drive speeds and they are indeed much faster than when the USB3 drives are plugged directly into my MacBook Pro so I am getting USB3 connectivity. I seems strange that one person tries so many different combinations and none work and I can not duplicate that problem. That individual might need to upgrade their OS and Thunderbolt drivers.

In reply to an earlier post on Jan 2, 2014 3:27:00 PM PST
JdV says:
That person, namely me, has 2 engineering degrees in Electrical Engineering and Geophysics and worked for a major computer company in design for 11 years. All three of my computers are state-of-the-art top models with all updated drivers and operating systems. This deice did not work from the get go and customer tech support was not able to help. In fact they seemed not to know the product existed. Fortunately after a lot of phone calls I managed to get a refund.

In reply to an earlier post on Feb 28, 2014 11:43:56 AM PST
marvod says:
Did you actually try a different dock or just give up on the first one that was bad?

Posted on Feb 21, 2015 9:30:33 AM PST
Last edited by the author on Feb 21, 2015 9:31:08 AM PST
Joel Aming says:
Nothing works on my USB ports on mine. Not a hard drive. not a USB stick drive, nothing. I'm on a MBP 2012 Retina using OS 10.8
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