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Customer Review

502 of 522 people found the following review helpful
5.0 out of 5 stars Very pleased but note this warning!, July 4, 2012
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This review is from: TomTom START 55TM 5-Inch GPS Navigator with Lifetime Traffic & Maps and Roadside Assistance (Wireless Phone Accessory)
I have just returned from a trip of 1500 miles roundtrip, and for 3 of the 4 days I used Tom Tom it was absolutely great! I love it! Here is the warning: on the last leg of my return trip today, the unit would/could not find GPS satellites! I tried everything, but no luck. Fortunately I knew the route to take on this leg of my journey, but I was still miffed! Got home, determined to pack it up and send it back to Amazon, when I noticed the advice on the box to call support or go online for help before returning the unit. I went online, and lo and behold, there was a notice that a GPS upgrade was needed! This was disconcerting, happening as it did in the middle of a trip, and I didn't see any notice that this might happen, either in the box poster for using the unit or online in the manual(I had my iPad on the trip and stopped at a rest area and looked up the manual; even if I had stumbled on the explanation, I could not have downloaded the update through the iPad). So be advised if this happens to you! Make sure to take the sync cord so that you can use a computer to upgrade.
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Showing 1-10 of 24 posts in this discussion
Initial post: Feb 28, 2013 7:57:00 AM PST
Satin Aby says:
I was wondering if the day your gps didn't work was there a solar flare on the sun. If the sun is having a lot of solar flares then nobodies gps works correctly. I didn't know this until an ecologist mentioned it to me. I am an over the road truck driver and I love the ease of use of a TomTom. I have had almost every other brand of gps but TomTom is my gps of choice.

In reply to an earlier post on Feb 28, 2013 8:09:21 AM PST
R. Hanks says:
Interesting! I don't know but it does seem a possibility! Thanks.

Posted on May 12, 2013 3:29:23 PM PDT
Last edited by the author on May 12, 2013 3:32:16 PM PDT
This satellite issue is why I am shopping for a different unit. My One XL is about 5 years old and for the first three years plus never needed anything but updated maps. Now I am being told I need to bring the unit into the house and get an update every Sunday to keep satellite locations fresh!! What ??? Why did it work perfectly for so long and suddenly can't go a week without a major upheavel. With Mac's you have to use the EXACT cable that came with your unit or it won't be recognised. I have heard there are some units that automatically download the updates but can't confirm it. I loved this GPS for a long time and would have easily given it 5 stars, especially with Basil Fawlty as my default voice. Now it is a 2 star unit that needs to be replaced. I am disabled and getting the original cable from where I have threaded it wipes me out and I have driven to destinations where after 15 miles it still has no clue where I am. It is unacceptable. BTW it is not solar flares it is a change in policy by TomTom and I wonder if it isn't all a data collection ploy disguised as a satellite location update. I am getting ready to leave on a 1000 mile one way trip tomorrow so now the last thing to do is update my GPS and when I get ready to come back it will be the same again so now I have to take my laptop also.

Posted on May 22, 2013 5:11:20 AM PDT
Mark Lewis says:
Correlation does not equal causation. My money is that the unit locked up for some reason and applying the update reset it. You could have probably accomplished the same thing without applying the update using something deep in the menus. I can't imagine them designing a unit that just stops working with no warning until you update it. That would be suicide. Sure, if you want updates you will need to plug into the PC every now and again. The satellite data you are updating is not required, but helps it lock on faster.

In reply to an earlier post on May 22, 2013 7:53:07 AM PDT
R. Hanks says:
Thanks. You are probably right, I am just very technology-challenged!

Posted on Jul 12, 2013 10:09:16 PM PDT
The TomTom unit itself, will have no way to know if there is an update available. It only knows when the maps are horribly out of date. Whatever happened your last leg of the trip, was not related at all to an update. Even if the TomTom had been connected to a PC and you denied an update a million times in a row, it would still use the latest good map it had. If you had disconnected it half way through an update, then yes it would have problems. What happened to you is a mystery, I've never had that happen. Make sure you know how to factory reset it, which will solve any temporary issues you may come across. I don't know how, as I don't yet have that unit. My older 5" tomtom has been amazing.

In reply to an earlier post on Jul 12, 2013 10:30:05 PM PDT
R. Hanks says:
Thanks for your input. I have used my TomTom several times since then and have never had the problem again.

Posted on Jul 13, 2013 5:43:25 AM PDT
Last edited by the author on Jul 13, 2013 5:47:45 AM PDT
I love mine it's great has never ever steered me wrong. I will admit it does stink having to update it on the computer, I do this about once a week but other than it's been GREAT. I would give it 5 stars but for the downloading updates, they need to figure out a way for this to happen on its own. So it gets 4 instead!!!!! 😀

In reply to an earlier post on Jul 25, 2013 7:28:59 AM PDT
If I remember correctly they expect you to buy a new unit within 4-5 years is what they consider a "Lifetime" this is for maps I am pretty sure.
I don't know if it has anything to due with the change in technology.

for as cheap as it is for me often under 100 dollars a unit.

I think 5 years is a nice length, doubt you will have much luck with another brand. But I could be wrong.

Posted on Jul 27, 2013 9:35:31 PM PDT
Not finding the satellite is kind of a deal breaker. If I know the way, I don't need a navigator at all.
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