Customer Review

81 of 103 people found the following review helpful
1.0 out of 5 stars Holy Smokes!, July 14, 2013
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This review is from: Christmas Santa Holiday Classic Train with Sound, Light, and Real Smoke by MOTA (Toy)
This train is the perfect size and looks durable enough for a Toddler. However, there is a MAJOR issue with the product that overwhelmingly overrides any positives about the rest of the design -- the smoke. Imagine an electrical fire, or the smell of burning plastic. That is the odor that this train emits. And the smoke looks to be real smoke caused by some unknown chemical reaction within the unit. The look on my son's face when he first smelled it was "why are you trying to kill us, daddy?" There is enough smoke put out by this train to fill a small room. And the worst part is that there is no setting to turn off this feature!! It produces this smoke whether it is in the "smoking" mode or the "lights and music" mode.

So unless you plan to use this machine outside, unless you and your kids appreciate the foul smell and unknown health effects of mystery smoke.
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Tracked by 1 customer

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Showing 1-6 of 6 posts in this discussion
Initial post: Jul 24, 2013 6:58:03 AM PDT
Actually there is a button on the train that can set the smoke off or on. Look to the side and there is a off / on / on smoke button that you can adjust if you want it to smoke or not

In reply to an earlier post on Jul 24, 2013 6:04:16 PM PDT
A says:
Actually, as I stated in my post, that button does nothing...the train smokes whether it is placed on that setting or not.

In reply to an earlier post on Jan 5, 2014 8:19:40 AM PST
Amber says:
I just purchased this train for my toddler and its doing the same thing. I've inquired about the return policy. I'M very disappointed. Really stinks. NO pun intended!

Posted on Feb 3, 2014 3:44:40 PM PST
Dear A,

Thank you for providing your feedback regarding your Christmas Santa Holiday Classic Train with Sound, Light, and Real Smoke by MOTA.

The train should have a working on and off switch for smoke and lighting effects. If you feel that you have received a unit that was defective, feel free to reach out to us. We certainly apologize for any inconveniences this may have caused you.

The problem you are experiencing is a rare case and all MOTA products come with a 1 year warranty for manufacturing defects.

We would love to resolve the problems you are experiencing with this particular item and direct you to MOTA priority customer support center so we can promptly assist you.

Please visit: http://www.mota.com/support/

At MOTA we strive for excellence both in our products and in our customer satisfaction, and will use your feedback for product improvements.

Thank you again for your feedback,
MOTA Customer Care
Joe M.

Posted on Oct 28, 2014 7:17:39 AM PDT
A. Armstrong says:
I was interested in this but the first thing that concerned me was the smoke feature. I wonder if I could drop some dry ice in there instead. Thank you for posting this comment!

In reply to an earlier post on Dec 22, 2014 7:20:12 AM PST
Last edited by the author on Dec 22, 2014 7:23:19 AM PST
I would love it if you could make a seperate switch for the sound/light function as well as the smoke function. Two seperate switches make more sense. This way we could shut whatever function you want off. I was thinking of ordering several sets of this but have decided against it until this matter is corrected. I know my granchildren would love the sound and lights running all the time while in use. The smoke function would be used temporarily to show people and then shut off as we have no idea what kind of carcinogenics we are inhaling from the smoke function.
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