149 of 182 people found the following review helpful
Celestron 127EQ review,
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This review is from: Celestron 127EQ PowerSeeker Telescope (Camera)
I opted for this telescope to get an idea of the quality of product Celestron produces before investing in a more high-tech and larger telescope.
Out of the box, there were parts missing and broken. Celestron wants you to call about product problems and not return merchandise. I tried calling tech support four times and was on hold for over 90 minutes each time before being disconnected.
I submitted a ticket on their website. That was over a month ago and still no answer.
The scope I bought was sturdy and quite heavy and still worked with the broken pieces. The directions required some medium skill, so if your not technically inclined, avoid this telescope. In addition, the telescope is difficult to maneuver and use so be prepared there as well.
But I would seriously encourage anyone interested in a telescope to do thorough research on the different manufacturers before settling on a Celestron. I'm not giving this scope a poor rating, but if I had any idea about Celestron's customer service, I would have NEVER considered them in the first place. Buyer Beware!!
Tracked by 2 customers
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Showing 1-7 of 7 posts in this discussion
Initial post: Oct 17, 2010 11:29:45 PM PDT
Mark E says:
Why would somebody buy a telescope only to test the quality before buying a more expensive one? Why not just buy what you want the first time? You can return it if you don't like it.
Posted on Jan 11, 2011 4:56:30 PM PST
Wouldn't broken pieces more likely be attributed to the postage company and not the manufacturer?
In reply to an earlier post on Apr 21, 2011 6:39:43 PM PDT
Posted on Nov 25, 2011 10:03:46 AM PST
Posted on Apr 19, 2012 8:40:29 AM PDT
These cheaper scopes use spherical mirrors that are prone to aberration if not well made, and are ultimately inferior to a parabolic mirror, though frankly the difference should not be so obvious on a scope this size. When it comes to telescopes, the old saying what you pay for is what you get is very true.
Posted on Jun 28, 2012 4:08:16 PM PDT
Brad L. Senatore says:
It's a bummer that you had a bad experience with this company. I really like and trust Celestron. I've always had good luck with their support, and they really impressed me when they shipped me a part that -I- broke on one of their peices of equipment, for free. Though I don't have any Celestron optics, my mount, auto-guider, skyscout, vibration supression pads are all from them and I haven't had a problem with any of them.
In reply to an earlier post on Mar 8, 2013 6:58:24 PM PST
Fernando Sanchez, Jr. says:
You cannot just "buy what you want the first time" if you do not know how to work one well enough to understand it properly. Buying an expensive telescope is usually a large money expenditure with no real benefit, as most of us have no clue how to use one of the real expensive scopes. Plus, this is my first in what will no doubt be a long littany of telescopes.
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