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Customer Review

The manufacturer commented on the review belowSee comments
53 of 66 people found the following review helpful
2.0 out of 5 stars Tb's Flagship uses the most crowded freq on the planet, October 1, 2012
= Fun:2.0 out of 5 stars 
Verified Purchase(What's this?)
This review is from: Xbox 360 Ear Force XP500 Programmable Wireless Headset (Video Game)
I bought a pair of these only to end up returning them a week later due to frequency saturation. They run on 2.4Ghz. That means it's competing with every device in your house. The microwave, cordless phone, WiFi, smartphones, etc. most of these devices use 2.4Ghz. Why Tb made a flagship product using a freq that is so over crowded it's comical is beyond me. Avoid if you have a house full of wireless devices. The amount of signal noise and drop outs are legendary.
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The manufacturer commented on this review(What's this?)
Posted on Jan 25, 2013 9:35:21 AM PST
Sorry to hear of your difficulty with the XP500. Most interference issues can be resolved with a few tweaks to your wireless home environment, many of which are listed here:

http://www.turtlebeach.com/support/entry/830516923/

But yes, if you have an overwhelming amount of wireless devices in your home, in addition to neighbors nearby that have their own devices, then the wireless spectrum may be too crowded. Don't be fooled into thinking that 5ghz is better than 2.4ghz either. 5ghz is simply a less crowded lane in a 2-line highway for the moment. Soon enough, this will get bumper-to-bumper traffic as well.

Our newer products do have dual band WiFi technology, which searches for the best connection between *both* 2.4 and 5ghz frequencies.
 
 
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Showing 1-8 of 8 posts in this discussion
Initial post: Nov 17, 2012 10:34:03 AM PST
These headphones don't use 2.4Ghz. They use RF like all high end headphones (so they are line of sight). And bluetooth does not run over 2.4Ghz... I am not saying you didn't have problems, but they are probably different than what you think they are. i.e. The receiver was behind something and you weren't getting signal.

In reply to an earlier post on Nov 17, 2012 3:15:49 PM PST
SteelValor says:
Actually they do use RF. Digital Wireless RF carrier reception (2.404-2.476GHz) to be precise which is used between the headset and the base unit. The Bluetooth signal is used in a limited capacity to link the 360 microphone controller to the headset.

Thus there are two connections. Digi RF and Bluetooth. :)

Posted on Nov 23, 2012 12:15:57 PM PST
The 2.4 frequency is used because that's one of the the 3 unlicensed bands for consumer electronics (900, 2.4, 5). If you wanted TB to buy up specific frequency for these headsets you'd be paying *a lot* more money for them... Any way, try switching your wifi over to 5 Ghz if you have 802.11n, and don't microwave while playing :/

In reply to an earlier post on Dec 5, 2012 12:49:21 AM PST
Last edited by the author on Dec 5, 2012 12:58:49 AM PST
BruinSensei says:
Yes, the XP500 does use 2.4Ghz. And no it doesn't use the much less crowded 5Ghz band. It's right there on the web site, dude. Check your facts.
http://www.turtlebeach.com/product-detail/xbox-headsets/ear-force-xp500/6

In reply to an earlier post on Dec 5, 2012 12:56:25 AM PST
BruinSensei says:
Oh c'mon. You darned well know that "buying spectrum" isn't what SteelValor is talking about. If you really need me to spell it out for you, he's asking the very legitimate question: WHY ISN'T THIS HEADSET DUAL BAND? a.k.a. WHY DOESN'T IT MAKE USE OF 5GHZ AS WELL AS 2.4GHZ? Again, this is not an unreasonable claim... particularly because this is supposedly their flagship product for the Xbox (or at least it was until Earforce Tango was released w/ dual band support) and meanwhile, lower end headsets like the Turtle Beach X42 does in fact support BOTH 2.4Ghz/5Ghz simultaneously using a dual band transceiver... on their lesser product, avoiding interference from microwaves, WiFi routers, etc.. Look it up yourself: http://www.turtlebeach.com/product-detail/xbox-headsets/ear-force-x42/59

In reply to an earlier post on Dec 5, 2012 6:12:41 PM PST
Bronzah says:
I believe you were thinking about IR or Infrared. This was used by the previous models.

A comment by the manufacturer   (What's this?)
Posted on Jan 25, 2013 9:35:21 AM PST
Sorry to hear of your difficulty with the XP500. Most interference issues can be resolved with a few tweaks to your wireless home environment, many of which are listed here:

http://www.turtlebeach.com/support/entry/830516923/

But yes, if you have an overwhelming amount of wireless devices in your home, in addition to neighbors nearby that have their own devices, then the wireless spectrum may be too crowded. Don't be fooled into thinking that 5ghz is better than 2.4ghz either. 5ghz is simply a less crowded lane in a 2-line highway for the moment. Soon enough, this will get bumper-to-bumper traffic as well.

Our newer products do have dual band WiFi technology, which searches for the best connection between *both* 2.4 and 5ghz frequencies.

Posted on Feb 5, 2013 11:46:42 AM PST
Forbidden says:
I had the same problem with the XP500s.
Just dont put the receiver next to a wireless router or access point or you will have terrible sound quality that cuts in and out and it does interfere with just about any electronic device.
So sad for such a solid Headset.
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