Thank you for taking the time to review the Inspiron 14. Sorry to hear that you did not have a good out-of-box experience with this system. I understand that it can be very frustrating to receive your system and it not live up to expectations.
We do have a group of experts that are available to look into this matter for you. They will be able to assess, diagnose and resolve your concerns in a professional and timely manner!
Please reach out to our Social Support Team directly via the Dell Community Forums (http://dell.to/GY65Xz); the Support tab on Facebook (http://bit.ly/HlJ9LZ); or on Twitter @DellCares (http://bit.ly/Hhh2SQ).
We are here to listen and respond to our customers' needs and I hope that we can turn this around for you. Again, thank you for your feedback, and have a great day - GinaVAtDell.