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Customer Review

262 of 276 people found the following review helpful
1.0 out of 5 stars LENS ERROR, April 15, 2012
This review is from: Canon PowerShot S100 12.1 MP Digital Camera with 5x Wide-Angle Optical Image Stabilized Zoom (Black) (OLD MODEL) (Camera)
I began getting a lens error. This disables the camera from taking photos. At first, it was very infrequent and intermittent, but got worse. It didn't gradually get worse, but in giant leaps. I returned it to Canon for repair. They sent it back saying it was fixed. It worked for one day, then the lens error came back 100% of the time, worse than ever. I sent it back asking for a new one, but the Canon rep said that they had to look at it first. Now, I have to wait a couple more weeks. My expectations of Canon product and service quality were definitely not met.

UPDATE May 4, 2012: I got it back. It took 2 1/2 weeks. I popped in the battery and SD card, powered up and guess what... lens error. Lens stuck in the open position. Took out the battery, put it back in and powered up again. Problem gone. Turned it off and on about a dozen times. Still no problems. Took out the battery, put it back in and powered up again. Turned it off and on a few more times. No problems. But that initial lens error gives me absolutely no confidence that the problem will not come back.

UPDATE May 5, 2012: LENS ERROR. AUGH!!!

UPDATE: May 24, 2012: A couple weeks ago, I sent my camera in to the Canon service center for the 3rd time. I wrote a detailed description of the problem and requested that the technician contact me when making the repair. Also called and emailed customer support explaining how frustrating this problem is and I wanted to make sure that they took extra care in repairing this camera. No contact from the technician. Received camera yesterday. Turned it on this morning, worked fine. Turned it on this afternoon. LENS ERROR! Turned it on tonight, LENS ERROR again.

UPDATE June 1, 2012: I returned the camera (for the 4th time). This time, Canon shipped me a new unit and I received it yesterday. This morning, it worked perfectly. I'll use it for a month and post an update.

UPDATE July 9, 2012: So far so good. NO lens error. It turns out that that the camera that I had originally had a serial number that Canon stated was susceptible to lens error, especially in hot humid environments like where I live. With that said, the photos are excellent for a compact camera. I especially like the color and clarity. Excellent good low light capabilities (again, for a compact camera). I've even used the video and found it to be very good. I am very pleased with the replacement camera, but I'm leaving the rating at one star so that people are aware that there is a series of serial numbers to avoid (1st 2 digits beginning with 29 through 41).
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Comments

Tracked by 6 customers

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Showing 1-10 of 27 posts in this discussion
Initial post: May 22, 2012 8:06:59 AM PDT
[Deleted by the author on May 23, 2012 5:08:45 AM PDT]

In reply to an earlier post on May 23, 2012 12:13:20 AM PDT
[Deleted by the author on Aug 4, 2012 8:18:52 PM PDT]

Posted on Jun 5, 2012 5:29:19 AM PDT
First time to use the camera after I received yesterday June 4th 2012, from USA as I live in Egypt and my friend got it for me from BestBuy New York, when I tried to power it up for the first time the lens would not extend out and it just showed a message 'Lens Error Will shut down automatically Restart camera' then turned itself off. If I pressed the play button then I was able to turn it on in play mode and look at the menu but if I tried to turn it into camera mode then the same thing would happen. No luck with removing the battery and restarting,
i need help as im not able to send it back to bestbuy or canon in USA and the worrenty doesn't cover Egypt.

In reply to an earlier post on Jun 7, 2012 9:47:27 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jun 7, 2012 9:48:20 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jun 30, 2012 4:02:09 AM PDT
http://www.usa.canon.com/cusa/professional/products/is_binoculars/10_x_42_l_is_wp?pageKeyCode=prdAdvDetail&docId=0901e024805ab992

Looks like Canon is requesting the S100 to Be shipped back.

In reply to an earlier post on Jun 30, 2012 10:13:29 AM PDT
Last edited by the author on Jun 30, 2012 10:15:47 AM PDT
Wow! This is an example of the "Newly introduced product blues." It is always better to buy a product that has been in production for a long time and had these "little" bugs worked out of them...for any type of product on the market...but for cameras in particular...they fly out of the engineers design drafts and into production so very fast, and then the public routinely buys them right up, and usually, gets away with a good model; yet, once in a blue moon, something like this, does, slip through...THANKS ALOT, FOR POSTING THE RECALL NOTICE good friend, to us all!

In reply to an earlier post on Jun 30, 2012 12:16:05 PM PDT
Last edited by the author on Jun 30, 2012 12:18:46 PM PDT
Par4DaCourse says:
Thanks for the link. It doesn't look like a recall, but an extended service period for the lens error issue. I live in a high humidity area and the serial number of the camera that gave me those issues began with 32. The serial number replacement camera begins with a 45 and so far, it has worked like a charm (knock on wood). Fantastic pictures and doesn't have the backlight glare that the S95 had.

In reply to an earlier post on Aug 4, 2012 7:14:51 AM PDT
Call it what you want, but seems the S100 is not worth buying until Canon can finally resolve all the outstanding problems. I would recommend the RX100. Canon has known of this problems for too long and continued to try and blame it on the customer. Sorry, but Canon is not what it use to be.

In reply to an earlier post on Aug 5, 2012 9:18:22 AM PDT
Last edited by the author on Aug 5, 2012 9:26:15 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]
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