Customer Review

2 of 7 people found the following review helpful
1.0 out of 5 stars Not what I expected!, October 19, 2012
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This review is from: Adobe Photoshop Extended CS6 Student and Teacher Edition for Mac [Download] [Old Version] (Software Download)
I bought photoshop c6 for school and of course I submitted my proof of eligibility and the final step says my eligibility have been confirmed and the email has been sent, but it has been more than a week and I still haven't received my serial number! I sent an email to Identi-e and I haven't had no response. I also contacted Adobe's customer service 3 times and they keep telling me to wait 24 hours. What am I suppose to do without my code and the worst part is that I need it for my class!

Bad customer service!
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Showing 1-4 of 4 posts in this discussion
Initial post: Oct 20, 2012 12:32:03 PM PDT
Hi Erika,

Did you check your SPAM filter? It sounds like you used your school email address for the validation, but communication via email isn't getting to you to that email address.

Send me an email at jtranber at adobe dot com and I can look into it.

Please note, per the instructions: You can still install and use the product immediately by selecting the 30-Trial option during installation.

Hope that helps.

Jeff Tranberry
Adobe Systems, Product Manager, Customer Advocacy - Digital Imaging

In reply to an earlier post on Dec 29, 2012 3:17:59 PM PST
No way, there is no trial period, for I opened the box today (December 29th), installed on computer and "trial" mode said "expired." "00" days remain. What gives? My kid hasn't even used the program. Was I sold a program that someone already used the "trial mode?" Would like to use the program, while we gather up the required student documentation for the serial number. Can you help? Everyone else I've contacted at Adobe can't seem to help (email & chat) in the last 24 hrs. You said above that the program can be used immediately, but not so with us. What do we have to do, wait till next year? Or should I send this defective program back and download instead? clyde

In reply to an earlier post on Dec 29, 2012 5:27:06 PM PST
Send me an email and I can assist. My email address is in the post above.

In reply to an earlier post on Dec 31, 2012 7:08:52 AM PST
Unbelievable! Mr. Tranberry and Michael C. responded promptly to my emails and now I've got a happy teenager who's enjoying her birthday gift.
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