Customer Review

15 of 15 people found the following review helpful
3.0 out of 5 stars Battery may not be the issue!!, October 23, 2010
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This review is from: Flip Video Battery Pack for Select Flip UltraHD Video Cameras (Electronics)
My Flip Ultra HD stopped working and would not charge. After talking to customer support, I did as they suggested by resetting the camera by removing the battery for three days. This worked as the camera would charge again after doing so. Three days later I went to use the camera and it was dead again, I charged it again and a day later it was dead. This was after only a minute of use before being turned off. I was more confused after fresh AA batteries worked fine. I bought this new battery pack at Best Buy, charged it, it worked, I turned it off and did not turn it on until three days later when I was leaving on vacation. When I turned it on to test it I found that the new battery was dead. I was about to leave for the airport so no time to recharge. I put in 2 new AA batteries, tested it, it worked fine so I packed a spare pair of AAs. When I reached my destination hours later I found the new batteries that had worked fine hours before were dead even though I had only turned the camera on long enough to make sure it worked. Even though the camera was off as in all previous instances of a dead battery, the new batteries were completely dead. I put in the spare pair and they worked fine. After turning off the camera I flipped one of the batteries so that the camera would not work (making it impossible for the camera to draw any power from the batteries). Every time I use the camera I have to "un-flip" the battery and then turn it on, then when I am done I have to re-flip the batteries. That was three days ago and the camera has been working fine. This mess and waste of time and money finally made it obvious that the camera was using the battery up, even when it was turned off (any and all batteries). I have had this camera since last year and this was not a problem up until about a month ago. I called tech support at Flip and they had no advice or knowledge of this issue and their only recommendation was, that since it was out of warranty I should buy a refurbished camera for cheap, from them of course. It is really a pain because every time I want to record something I have to, open the camera, flip the battery over, close the camera up and then turn it on. When I am done I have to reverse the process or my battery will die. Maybe that is why they call the camera "Flip". This is a real pain and I hope someone out there may have experienced this issue and came up with a solution because Flip "support" is clueless.
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Showing 1-1 of 1 posts in this discussion
Initial post: Mar 8, 2011 8:43:44 PM PST
JMack says:
I had the same issue. I brought the Flip from Amazon. The ad said it was a 2nd generation only to find out it was the 1st generation when I brought the battery pack. The battery pack worked find and I was able to take videos with it, but it was not charging. I got the battery pack, because the AA Kodak batteries I was using lasted about 30 seconds then died. Then after the battery pack, I switched to Durcell. It still did the same thing, but the batteries were still good as I used them in other products. So I called customer support and asked them for a new camera. After a month going back and forth, I complained that wasn't customer service and that I just wanted a Flip that turned out and took videos. I did the three day thing where you take the batteries, let it drain and then put it fresh batteries. It was still not turning on. Finally, I got through to someone with common sense. They asked for my receipt since the camera wasn't even a month old and they were saying it was out of warranty. I sent it in and returned the camera. They verified that it was defected and have shipped a replacement one to me in the mail.
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