78 of 86 people found the following review helpful
Ken Cole Reaction Shoes--Poor Quality,
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This review is from: Kenneth Cole REACTION Men's Sim-Plicity Oxford (Apparel)
Hello. I bought a pair of Ken Cole Reaction Sim-Plicity Oxfords (Brown, size 11) and have found them to be of very poor quality. I've had them for 3 weeks, and both shoes' upper is tearing away from the glued-on sole. I don't abuse them--this is just from walking.
I wrote the company an e-mail, and it hasn't been personally returned after 2 days (though the automated response assured me it would be). I then called 1-800-Ken-Cole, and the customer service representative told me to return them (I pay shipping), and in 4-weeks or so, I'll get a repaired/replaced pair. So I get to walk around in flip flops or buy another pair in the interim? Ken Cole presents itself as a mid/high-end clothing company, but they are most certainly not. They should have directed me to the nearest retailer for a replacement pair.
So I have the following observations:
1. The quality of these shoes is not consistent with the $100 they cost.
2. Ken Cole doesn't stand behind their products like other mid/high-end companies do.
3. I will never buy another clothing article from this company.
4. I will never buy shoes on-line again; rather, I will buy from a reputable retailer like Nordstrom's.
Thanks for reading. I feel a bit better now!
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Showing 1-3 of 3 posts in this discussion
Initial post: Jan 8, 2008 11:05:10 AM PST
DC Guy says:
Yea, remember a few years ago they used to call shoes made in china "knock offs"? Now companies like Kenneth Cole are selling those made in china at the same price as their old shoes which were made in Italy. I personally am offended at this and don't buy their shoes anymore. I want a nice Italian shoe, not a nice Chinese shoe. Not quite the same.
Posted on Mar 12, 2008 7:04:23 AM PDT
Are the Kenneth Cole shoes of better quality than the Kenneth Cole Reaction. I have had one Reaction that lasted a few years. My current Reaction fell apart and I sent it back to them in NJ (still waiting). My current Kenneth Cole New York shoes are fine and seem to be of better quality.
What do you guys think?
In reply to an earlier post on May 13, 2011 6:12:40 PM PDT
C. Davis says:
I have to agree with you...I bought these shoes last month and immediately returned them. I opted for a K.C. New York pair and there is definitely a jump in quality and styling. The Reaction shoes just looked like plastic!!!
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