Customer Review

117 of 138 people found the following review helpful
1.0 out of 5 stars Did not receive the HP brand battery advertized but a short lived off brand, January 17, 2013
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This review is from: HP Long Life Notebook Battery (HP MU06) (Personal Computers)
It took 7 months to discover that the spare battery I bought will not take more than a 60% charge and is a Morewer not the HP MU06 battery I ordered. My original MU06 battery works fine. I am thoroughly disgusted with this vendor and Amazon's connection to it. I have read many other product reviews for this vendor and they are in the habit of bait and switch.

AMAZON ARE YOU LISTENING??? ONE OF YOUR APPROVED VENDORS IS BAIT AND SWITCHING YOUR CUSTOMERS.

YOUR CUSTOMERS!!!

SHAME ON THEM AND SHAME ON YOU FOR FACILITATING IT!
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Tracked by 2 customers

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Showing 1-3 of 3 posts in this discussion
Initial post: Feb 8, 2014 7:31:24 AM PST
Greg DeCarlo says:
It's NOT Amazon's fault, BUT IT IS YOURS! It should not have taken you 7 months as described, "It took 7 months to discover that the spare battery I bought will not take more than a 60% charge and is a Morewer not the HP MU06 battery I ordered".
I have been a customer with Amazon for 3 yrs and Amazon gives 30 Money Back Guarantee on EVERYTHING it sales. I have NEVER had a problem returning ANYTHING (I have EVEN gone a week past the 30-day period and STILL got a REFUND)!
1. It's YOUR RESPONSIBILITY to check your product (the batter part no. and compare it to both the HP & Amazon site info for the battery) in order to make sure you receive what you ordered, and
2. It's YOUR RESPONSIBILITY to check to make sure you battery will take a FULL CHARGE within the "30 MBG period" AFTER you received your Purchase, and
3. It's YOUR RESPONSIBILITY to either "Contact" the "Seller, Vendor or Merchant" directly or Amazon Customer Service in order to get there info, so you can complain about the product and either get a "Replacement" or "Refund", and
A. IF NOT, then Contact "AMAZON Customer Service" to complain, (Because)
4. It's YOUR RESPONSIBILITY to make sure you are FULL SATISFIED with the product within that "30 MBG period" AFTER you received your purchase.
Yes, it's Amazon's RESPONSIBILITY to make sure the customer is "HAPPY & SATISFIED" with the "Product ordered", BUT it's not their RESPONSIBILITY to check every product that their "Vendors" sale. If there are problems with a "Vendor", I believe they can and will "cut" ties with them if they receive more "NEGATIVE" FEEDBACK THAN "POSITIVE" and/ or if they "Violate" the "Agreement" stipulated in the "Merchant contract" (I'm not a Vendor so I don't know what's in it).
However, from what I see, there are over 100 Five (5) star reviews, 48 Four (4) star and 19 Three (3) star reviews compared to 28 One (1) star and 15 Two (2) reviews. Of the 210 reviews, there are 167 total positive reviews verses and compared to 43 total negative reviews.
You also should have "voiced" your disappointment with the "Seller" and "Amazon's Customer service" so they would know about the problem, so it could be "rectified", along with posting it on here (so us Consumers can read about).
Why didn't you buy a "Replacement" battery from HP instead of here, and list the name of the Vendor you got the battery from so we would know which one to avoid (because there are many vendors listed)?

In reply to an earlier post on Feb 8, 2014 10:25:51 AM PST
Last edited by the author on Feb 9, 2014 6:09:46 AM PST
firvo says:
The vendor I recently found out from finding the receipt is Brilliant Store Inc. 933 Corporate Way, Fremont CA 94539. Unlike you, I put reviews out when I have no other way to warn people to be careful and confirm with the vendor that they are receiving the item that is pictured. The amazon storefront I bought it from disappeared in the time I found to make the comment. Based on other reviews, Amazon is being used often to bait and switch. I am trying to help people be aware of problems. What is your diatribe attempting to do. yaafs

You need to find something better to do with your time, like maybe seeking some help for your problems dealing with people and reality. yaas

By the way so far 59 of 65 people appreciated this post as helpful.

In reply to an earlier post on Jul 3, 2014 10:13:58 PM PDT
M. Hamed says:
It is unfortunate that Amazon will let you review a product without indicating which seller. It seems all the reviews from all sellers are piled together and I can't tell if those complainers get it from some shady seller or not. I'll try to find out if Amazon has seller reviews like eBay.
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