18 of 24 people found the following review helpful
A Changed View... for the Better
, May 22, 2012
This review is from: Anker AH121 USB 3.0 7-Port Hub with 36W Power Adapter [12V 3A High-Capacity Power Supply and VIA VL812 Chipset] (Electronics)
Let me start by saying I am quite tech savvy. Everything on my system is up to date.
I bought this hub because of the good reviews on it, which apparently were all lies, only 1 review spoke the truth [...] .
I got this hub today 5/22/12, unboxed it, hooked it up and it got recognized by my computer just fine. I plugged in an external hard drive to test the speed and its about the same with or without the hub, which was great. Then I tried encrypting the drive which would have taken several hours to see if there were any problems with the hub being truly active for a prolonged period. Sure enough there was, after about 10 minutes my computer lost the connection with the hub, I figured it was a loose connection or something since I just hooked it up. I checked and made sure everything was seated properly which they were. I unplugged it and then plugged it back in, the computer saw it again and resumed the encryption. 10 minutes later the same thing happened. 1 minute after that I boxed it back up and shipped it back. What a piece of junk.
With all of the garbage products on the market today I give companies 1 chance to impress me with there products, Uspeed failed miserably and I will never buy a product from them again. I believe this is the only way companies will learn to stop putting out garbage products.
7 USB 3.0 Ports
After being contacted by the company that manufactures this product I agreed to let them send me a replacement unit. I received it last Thursday and have been testing it since.
I have not had a single issue with the replacement after mid to heavy continuous use.
Since I have actually been able to use this unit, I did notice one thing that is a negative for me, but may not be for you. When a device is plugged into a port there is blue LED light that lights up above that port. When you have multiple devices plugged in, it gets pretty bright. I actually took a piece of duct tape over the top of the unit to mute the glow which substantially improved it. Again, this may not be a problem for you, but it did get pretty annoying for me.
Having to deal with there customer service was actually a true joy and is second to none, I actually wish every company was this great.
I have changed the star rating to 4/5 stars, which I believe reflects my overall experience. Customer service would easily receive 5/5 stars.
While I was not happy with how things initially started off with this product, they made it right by me, which makes me happy.
Hopefully they can get all of the glitched worked out, but, overall I would give them a shot.
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