159 of 168 people found the following review helpful
Very good sound, some problems,
This review is from: Boston Acoustics TVee Model 25 Sound System with Sleek Soundbar and Wireless Subwoofer (Black) (Old Version) (Electronics)Overall, I am pleased with the sound these speakers produce. They are very clearly superior to my television speakers. I can now stream music to my network enabled television and it is good quality stereo sound. The easy cabling, no need for a stereo receiver, and compact size are all terrific. These features and the fact that I purchased them with frequent flyer miles are what allows me to give this product a 4 star rating despite the problems.
Now the problems/annoyances:
Given the simplicity of this system, I thought it was going to be very easy to set up. It wasn't, but for reasons I did not anticipate. The grill came with a paper decal affixed to it. It was stuck on there so badly that it took me about 30 minutes to clean it completely. First I manually peeled, then I used a razor blade, then I finally cleaned with Goo-Gone. This was time wasted as you will see below.
Programming would have been easy if you could easily get the speakers to enter programming mode. You have to push the power and volume up button at the exact same time to get it to work. It is very touchy and once you have the volume up button programmed, you better get it right or your ear drums will get a nice beating. I didn't have a problem with the programming instructions, but I believe many people would. In step 3, it tells you to push the volume up button, but really you are supposed to be pushing the button you want to program. This is implied but many people would not get this. (One Tip: it says that programming the listening mode, power, and input source are optional. I wanted to program listening mode so I could switch to streaming music from the couch. I used the "Live" button on the DVR for this command. It's a good one because you can press it repeatedly for a toggle on most occasions.)
I will verify right now that what was said in another review was very accurate, your remote will not work anywhere to the right of this unit while the grill is on the soundbar. Removing the grill will correct the problem. I contacted BA customer service about this and they claim that they can correct the issue if you ship the speakers back to them (post paid by them). They told me they would adjust the IR sensor. When I asked them for more details on what they would actually do they said "we can pull the sensor cover and this will open the angle at which the sensor can detect our remotes signal". Fortunately my wife likes the look of these better without the grill, so I won't be taking this option. Too bad I wasted so much time cleaning the darn thing. Customer Support was very responsive. I have no complaint in that respect.
My final problem has to do with streaming Netflix. I cannot do it with the speakers powered on. Both my TV and the wireless subwoofer are transmitting in the 2.4 Ghz band and they are interfering with each other. This is documented on BA's website. They recommend that you change the channel that your wireless router broadcasts on. I have tried this but haven't found a channel they can coexist on yet.
Summary: This is a very nice product but it comes with some built-in problems. If you look at the product reviews and the BA website, you can identify the majority of them all up front. If you can live with these and like the price point these speaker are for you.
Tracked by 1 customer
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Showing 1-7 of 7 posts in this discussion
Initial post: Jan 11, 2012 7:09:38 PM PST
just a wireless tip - Channels 1,6, and 11 do not overlap frequencies. You should be safe if you can change your router to channel 11. Especially if you are able to adjust your sound system to channels 1 or 6.
In reply to an earlier post on Apr 15, 2012 10:50:19 AM PDT
Nathan Walker says:
You can buy wireless routers that work at the 5.4 ghz range these days, cutting out the interference issue.
In reply to an earlier post on Nov 11, 2012 11:08:05 AM PST
Last edited by the author on Nov 11, 2012 11:10:02 AM PST
RE: going 5Ghz only.
Only problem you will likely cut out a lot of equipement that can only use 2.4Ghz. Most routers capable of 5 Ghz are dual band so you will still be broadcasting at 2.4Ghz (unless you turn 2.4 off, losing access to equip). Correcting the channel overlap is the way to go if you can.
Posted on Nov 15, 2012 5:28:49 PM PST
Last edited by the author on Nov 15, 2012 5:29:58 PM PST
J. Larsen says:
Thank you so very much for your review! Your comments really helped me set up the sound bar to use the same remote as our Sony XBR 46 inch TV. And I do agree with you that the set up was not intuitive. For instance, you have to press the up arrow button and the power at the same time until the orange light flashes 4 times. This gets you into the programming mode. But you can then program the down button for instance by pressing down on the sound bar and then pressing down on your remote four times. What throws you off is that for every configurable button you have to first start by pressing the up button and the power button simultaneously, even if the button you want to configure is not the up button.
This is a bit difficult to explain and it took me a while to figure it out. I'll bet Boston Acoustics fields lots of customer service inquiries on the sound bar remote configuration.
Posted on Dec 26, 2012 7:10:40 PM PST
Rebekah E. Hartnell says:
Thank you so much for your detailed review and the responding comments. I am deciding between this BA soundbar for $129 or a Polk Audio option that is refurbished for $159. Not too tech savvy, so I'd like to avoid these common irritating issues.
Posted on Sep 12, 2013 1:17:34 PM PDT
Erick Harris says:
pls let me know if this product have remote control
In reply to an earlier post on Sep 12, 2013 4:21:19 PM PDT
J. Larsen says:
I don't remember ever receiving a remote control for this item. However, you are able to program the unit so that it works with your TV's remote control. As I recall, it seems like the instructions for setting this up were a bit confusing, but eventually I got it to work.
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