1,947 of 2,139 people found the following review helpful
Great device, user experience could be better
, August 3, 2011
This review is from: Roku 2 XS 1080p Streaming Player (Old Model) (Electronics)
I've been using Roku 2 XS for a few days now and I must say I like the device, but there are quite a few hiccups. So first the good stuff.
* The Box is tiny and the setup is a breeze. I was up and streaming in under 5 mins.
* Netflix, Huluplus, Amazon and Pandora worked fine
* Streaming in 1080p worked fine without buffering (I use Xfinity) and the quality is superb
* The Ethernet option (available only in XS) is very helpful and the Quality of streaming is far better than wireless
and the not so good stuff:
* The Box does not have adequate memory and needs an external micro-SD card for more capacity
* The device re-booted a few times for me when switching between channels. I was initially very upset with this as the reboot process takes about 3-4 mins. I called support and they asked me to uninstall Angry Birds as it takes up huge amount of space. Did that and then on no re-boots. This sucks as Roku 2 advertises Angry Birds big time and the remote is designed for that, but the device is not capable without additional memory
* It is non-sense that I buy the high end XS version for Ethernet and HD support and I still have to buy HDMI cable and Ethernet cable separately!
* I mainly bought Roku for streaming International Channels and to my horror I found that most of the channels do not work in Roku 2!! Apparently Roku 2's video format is different to that of Roku 1. Roku support says that the Channel provider needs to fix it and the Channel provider's support say that Roku needs to fix it!!! So why advertise them and make me sign up for them then??
* Finally, many channels have sub-channels within them. Switching from One channel is only possible through menus and there are no short-cuts. It takes up to 5 to 6 button press to switch Channels and it obviously sucks.
If Roku is serious of competing with Apple TV and Content is the differentiator, then Roku needs to pay more attention to the content and ensure it works and make the user experience better.
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