Customer Review

1,940 of 2,131 people found the following review helpful
3.0 out of 5 stars Great device, user experience could be better, August 3, 2011
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This review is from: Roku 2 XS 1080p Streaming Player (Old Model) (Electronics)
I've been using Roku 2 XS for a few days now and I must say I like the device, but there are quite a few hiccups. So first the good stuff.

* The Box is tiny and the setup is a breeze. I was up and streaming in under 5 mins.
* Netflix, Huluplus, Amazon and Pandora worked fine
* Streaming in 1080p worked fine without buffering (I use Xfinity) and the quality is superb
* The Ethernet option (available only in XS) is very helpful and the Quality of streaming is far better than wireless

and the not so good stuff:
* The Box does not have adequate memory and needs an external micro-SD card for more capacity
* The device re-booted a few times for me when switching between channels. I was initially very upset with this as the reboot process takes about 3-4 mins. I called support and they asked me to uninstall Angry Birds as it takes up huge amount of space. Did that and then on no re-boots. This sucks as Roku 2 advertises Angry Birds big time and the remote is designed for that, but the device is not capable without additional memory
* It is non-sense that I buy the high end XS version for Ethernet and HD support and I still have to buy HDMI cable and Ethernet cable separately!
* I mainly bought Roku for streaming International Channels and to my horror I found that most of the channels do not work in Roku 2!! Apparently Roku 2's video format is different to that of Roku 1. Roku support says that the Channel provider needs to fix it and the Channel provider's support say that Roku needs to fix it!!! So why advertise them and make me sign up for them then??
* Finally, many channels have sub-channels within them. Switching from One channel is only possible through menus and there are no short-cuts. It takes up to 5 to 6 button press to switch Channels and it obviously sucks.

Verdict:
If Roku is serious of competing with Apple TV and Content is the differentiator, then Roku needs to pay more attention to the content and ensure it works and make the user experience better.
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Comments

Tracked by 17 customers

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Showing 61-70 of 106 posts in this discussion
In reply to an earlier post on Feb 5, 2012 11:33:50 AM PST
Last edited by the author on Feb 5, 2012 12:04:39 PM PST
E. Stoddard says:
K. Hill:

You will need to buy an Ethernet and HDMI cable. The HDMI cable carries both the audio and video signal from the Roku to your HDTV. The Ethernet cable will connect from the Roku XS to an Ethernet port in the router, which is connected to the cable modem. (If you plan to connect to the router wirelessly, then you would not need an Ethernet cable.)

BTW, do not buy an expensive HDMI cable - they handle a digital signal, so they either work or don't. Most local stores will charge you a lot for an HDMI cable. Same is true for Ethernet cables. Local stores will often charge twice as much or more than what you would pay for those cables online from Amazon here or at Newegg. When you buy Ethernet cables don't worry about their Cat version. All Cat 5 and Cat 6 types will work just fine.

Posted on Feb 7, 2012 6:21:48 AM PST
Erbin Jones says:
I have the most expensive ROKU I ALSO have AT

Posted on Feb 18, 2012 8:44:25 PM PST
These comments were helpful, I'll wait till Roku improves their product

Posted on Feb 29, 2012 11:07:14 AM PST
Thank you for your honest review. I will wait a while longer before purchasing. In the meantime, I will buy the newer universal mount, as it looks to help me stick my stupid Roku 1 up and out of sight. God Bless.

In reply to an earlier post on Mar 12, 2012 12:06:54 PM PDT
Ilovetoys says:
Mahesh, it looks like you got a defective Roku2. I have a roku2 xs, I have bought all 3 angry birds versions, played all of them, watched Yupp TV. But I never had any of the issues you have mentioned. I haven't even installed additional sd memory. It sure sounds like a defective unit. I prefer roku to play netflix, even though I have other choices. The RF remote is super responsive

Posted on Mar 26, 2012 9:31:51 AM PDT
Duane L. says:
There aren't any $80 products that come with the cables you need, HDMI and ethernet in this case. This is standard practice. I don't want to pay more for the product for cables that I don't need. These cables are available for only a few dollars on Amazon.

In reply to an earlier post on Mar 26, 2012 1:47:03 PM PDT
B. Althaus says:
The Roku has Pandora but the device is a cheap ($49-$99) way to stream Netflix, Amazon Prime, Crackle (this has greatly improved), Hulu-plus and HBO-GO (http://www.roku.com/roku-channel-store). It's all gravy that it also runs Pac-man, Angry Brids, and Galaga by Namco.

Posted on Mar 26, 2012 5:34:21 PM PDT
Dave & Dessa says:
I have streamed movies on my roku2 from my pc. But 1 of the apps i used sucked it was a resource hog & took forever to initialize.
if you google what your looking for you can find private channels that work.
I just wish roku had networks so i could watch stuff like fx scifi etc. most common channels on cable i watch.

Also don't forget to open channel list and exit randomly to pull in channel updates. as they do update randomly
the roku2 is a great unit I have the hd model & just ordered this xs as I want 1080 so i could watch some 1080 and outdo my cable box.
good luck to all and im sure you will be pleased with this device especially if you sub to netflix or huluplus

In reply to an earlier post on Apr 7, 2012 11:41:28 PM PDT
topazgirl says:
Can you tell me what you mean by "local media"?

Posted on Apr 16, 2012 11:37:22 PM PDT
You need better router and bridge to create better wi-fi connection to roku. Their built-in wi-fi does not give peak performance for HD video streaming. Try Linksys EA4500 App-Enabled N900 Dual-Band Wireless-N Router with Gigabit and USB and Linksys WES610N 4-Port Dual-Band N Entertainment Bridge

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