399 of 414 people found the following review helpful
Register the drive with Western Digital to get the warranty updated !,
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This review is from: WD Elements 1.5 TB USB 2.0 Desktop External Hard Drive (Personal Computers)I bought 3 of these drives for $99 each around Black Friday. The value cannot be beat and I always prefer Western Digital due to their Advance Replacement policy.
One of the drives had issues. I always check all new drives I buy with the Western Digital Life Diagnostics program which is available for free from Western Digital. All drives passed the test without issues. The test will take at least 12 hours to complete on such a large drive. One of the drives was dropping the transfer rate after copying 500 GB to it for no reason and I had to replace it. What is really disappointing is that the drive passed the test so I have no confidence in the diagnostic program anymore.
The moment you receive the drive check your warranty online at the Western Digital website. The warranty for this model is only 1 year which I consider absolutely insufficient for a drive. The bad thing about it is that Western Digital starts counting from the manufacturing date and by the time you get it, the warranty left is only 9-10 months which is ridiculous. They will update the warranty to 1 year after the purchase date but you will have to send them the receipt and be patient. It took them 2 weeks to respond to an online request. They also have an option to extend the warranty for another 2 years for $25 per drive. I might consider that....
I recommend this drive because the size, price and ease of use. It doesn't have any of the limitations of the fancier Western Digital drives. It is just a big, cheap external hard drive.
Update - September 16 2010
Today I bought another one and when cheking the warranty it was shorter by 6 months. I went through my regular procedure to write to WD Customer support when I realized they had a link that was addressing the issue. Now you can register the drive and it will update the warranty automatically. It even gives you 1 month more ! Also, the registration page gives information about warranty upgrades. You can upgrade this drive from 1 year to 3 years for $25. Not bad considering that if it dies after the first year (and all do after they are out of warranty) it is just a paperweight.
My advices to everybody that buy WD drives are:
1. Check your warranty ASAP.
2. Register the drive to get it updated.
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Showing 1-5 of 5 posts in this discussion
Initial post: Mar 27, 2010 6:50:46 AM PDT
Timothee H. Howland says:
Thanks for the information!
Posted on Oct 6, 2011 11:32:01 AM PDT
L. McCool says:
Thanks for the review, great info.
Posted on Apr 3, 2012 3:11:50 PM PDT
Vivian S. Bedoya says:
What a great review and information! Thank you for taking the time to write it.
Posted on Jul 15, 2012 3:17:19 PM PDT
The same thing happened to me! I bought a WD1.5TB ext. HD from Amazon/3rd. party (J&R MUSIC WORLD COMPUTER WORLD) June 29, 2012 and when I went online to register my product, WD said my warranty was expired! I called WD and they said J&R had it on their shelves over one year, so my warranty expired! Never used, new product and they said it was expired! I'm going to check the warranties on other HD to see if they do the same thing. If they don't, WD has lost my business. It's ridiculous what they make their customers go through! I had to scan, take a picture of the serial # etc. just like you, that's BS!
Posted on Apr 5, 2013 6:42:21 PM PDT
Last edited by the author on Apr 5, 2013 6:45:13 PM PDT
Regarding this: "the bad thing about it is that Western Digital starts counting from the manufacturing date and by the time you get it, the warranty left is only 9-10 months which is ridiculous."
This is alarmist stuff about WD warranties is utter nonsense.
WD and HGST (now owned by WD) drives are calibrated at the factory for the warranty to be set based on the manufacturing date.
However, HGST honors the purchase date as the start of the warranty period with a valid receipt in the event that there is a problem.
With WD, all you do is register the drive and that actually resets the warranty automatically, based on the purchase date as well. I have four systems with many WD drives and have about 10 WD drives under warranty registered on their site right now. WD is always among the fairest manufacturers out there. I have RMA'd about 4 over the past few years and never had the slightest problem with warranties or replacements.
Remember that there are really only two types of platter drives out there: 1) Those that have died and 2) Those that will die at some point in the future. WD and the other large manufacturers know this.
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