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Customer Review

171 of 212 people found the following review helpful
4.0 out of 5 stars The Title Is Just The Beginning, July 24, 2012
This review is from: Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality (Hardcover)
Vine Customer Review of Free Product (What's this?)
The title is funny, but it's just the beginning of this factual, entertaining, and even informative look at the hospitality industry.
Jacob Tomsky graduated from college with a philosophy degree and a college loan. Without really intending to pursue a service career, he initially took a job in the Big Easy as a valet at a pricey restaurant viewing it as a temporary job and way to take a stab at getting that looming loan down. Before long, the innocent valet comes to the realization that his job is the pits. With that he rushes off two apps to hotels in New Orleans in search of more meaningful (I.e., more lucrative) employment. What follows next is a chronicle of life in the hospitality industry.
Over the next ten years Jacob's career goes from valet to front desk and almost every point in between. He introduces his reader to stories from the trenches and a large cast of characters that range from a crafty head bellman Alan(aka the "Gray Wolf") to Julio the night manager who pulled a disappearing act for hours on end as he conducted business of another kind. In the world of hotels, luggage takes a whacking, employees sample room service, and amenities are carried off like contraband. For the most part hotel employees are often poorly paid, treated badly, and angry.
The reader also learns that hotels can be very different. In New Orleans things were far more relaxed than in New York where check-in becomes a five second process of shuffling in the cattle/guests and being optimally productive while not even being provided a stool.
Tomsky offers tips on getting the most out of your hotel in regard to perks. Pretty obvious stuff actually but it's always good to be informed and even better when you are not.
I received this book at 8 a.m. and took to it like Grant took Richmond and shot through it in 3 hours. It was honest to an extreme point of bluntness, interesting, darn funny, and well written.
This is a fact and anecdote driven book that is perfect for a do nothing day.
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Comments

Tracked by 2 customers

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Showing 1-10 of 10 posts in this discussion
Initial post: Dec 10, 2012 7:31:19 AM PST
Rosehill Ann says:
Having read a smattering of comments from 5 to 1 star, it appears that $12.95 is too pricey. It does sound somewhat interesting but not compelling enough to purchase. I will wait till the price comes down to $1.99

Posted on Dec 11, 2012 10:32:06 AM PST
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 17, 2012 1:23:25 PM PST
Ed Morgan says:
I agree with Rosehill Ann: doesn't sound compelling

Posted on Dec 28, 2012 9:39:57 AM PST
J. Wallace says:
You probably need to have worked in a hotel to really appreciate this book. Sadly enough, the awful customers who make working in hospitality so difficult and who need to read this book probably won't find the premise compelling enough to read.

In reply to an earlier post on Dec 28, 2012 6:22:51 PM PST
I don't need to work in a hotel to know that customers are obnoxious. I travel a lot, usually stay in 4* hotels, and these to-the-manor born types abound. I have learned one thing.....be courteous and pleasant when you check in and deal with the staff, tip accordingly for special requests or services, and your stay will be nice.

Posted on Jan 19, 2013 4:34:29 PM PST
Marty says:
Guess we all have different expectations....I looked forward to reading this book ..but didn't...the language was a bit too vulgar for my palate...

In reply to an earlier post on Jan 28, 2013 12:56:25 AM PST
Christine says:
I'd wait until it hits the public library. That way, it's free to read, and if it's then totally uncompelling, no money wasted. ;)

Posted on Feb 10, 2014 9:52:59 AM PST
Since it wouldn't post my first comment...wonder what I said that so offended them? I devoured this book then gave it to my ultra-conservative and very well-travelled hubby. Neither of us could put it down! What observation skills; what memory; what a gift for the written word! What an ability to relate situations and keep them so true-to-life and FUNNY! I would absolutely recommend HIB to ANYone!

In reply to an earlier post on Feb 10, 2014 9:54:11 AM PST
I have never been in a hotel (does twice count?) but I CAN relate to situations and people! HIB was a hoot from the first page! You don't have to EVER have been in the hospitality industry to laugh your nose off!!

In reply to an earlier post on Feb 10, 2014 9:54:37 AM PST
Two words: THEIR LOSS
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