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Customer Review

73 of 77 people found the following review helpful
2.0 out of 5 stars Tipping Alert!!!!, November 25, 2012
Verified Purchase(What's this?)
This review is from: Travelpro Luggage Crew 9 20-Inch Expandable Bus Plus Rollaboard (Apparel)
Length:: 0:06 Mins

While I am overall pleased with my purchase now, I just want to share the issue that occurred with me.

I waited a long time to purchase a Travelpro suitcase. But with a new job that involves frequent international and domestic travel, I decided to splurge on a product with a good reputation after I went through 3 different suitcases that didn't stand up to the rigors of travel. The appearance and "packability" of the 20-inch Crew 9 rollerboard is great. I love it over all the other suitcases I've used previously. However, on the first trip out, without expanding the suitcase and having a relative light load (<25 lbs), I was dismayed to find that it tipped forward and fell over relatively easily.

I contacted Travelpro and I will give them props for their responsiveness. They directed me to their website to find a certified Travelpro repair center or call them for a Repair Authorization number, if one wasn't locally available. I was able to find a repair person who evaluated my case and changed the skid guard to one that now tilts the case back on its wheels. It didn't tip forward like it did previously, it just became unstable.

I sent some videos to the repair person, one of which is attached here and he placed a second skid guard which seems to have addressed the problem. It may be that I just got a bad suitcase out of what would ordinarily be a very reliable and good product as Travelpro let me know that they had not heard of anyone else having the same difficulty. It's a new line for them, so maybe not enough people have purchased this item yet.

I'm now satisfied with my product, but with that kind of reputation and product that Travelpro has, I shouldn't have had to make the two trips to the repair person in the first place. Hope this helps someone else.
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Tracked by 4 customers

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Showing 1-5 of 5 posts in this discussion
Initial post: Jan 7, 2013 10:54:52 AM PST
Yang Chong says:
same problem with you, pretty frustrating. I think it's a design flaw.

Posted on Jul 19, 2013 6:21:57 AM PDT
Arthur says:
Definitely a design flaw. I have had the exact same experience! So frustrating. My suitcase is on its second visit now to the Authorized Repair Center. I am so curious what kind of second skid guard they placed on yours? Would love to see some pics of what they did it. My Authorized Repair Center is struggling and not coming up with any solutions for me except, "maybe send it back"?!?!? (p.s. Your video was awesome. Spot on. Just wish I would have seen this before I bought the suitcase.)

Posted on Sep 8, 2013 2:18:38 PM PDT
Ditto. Fantastic piece of luggage except that, when fully loaded (which I tend to often do for a week of business travel), the luggage tips over. VERY frustrating when whipping through a business trip and I cannot ever, really merely free stand this not-very-inexpensive piece of luggage. I'm constantly looking to prop this thing such that it won't fall over. I'm fairly handy and will likely look to improvise a modification myself (a well equipped garage and a trip to home depot) but, frankly, I'm busy enough these day's and a bit irked at the need to correct this myself.

Posted on Jul 23, 2014 8:24:59 AM PDT
Stephanie says:
I know your review is a couple of years old - but I wanted to add that I am experiencing the same problem right now with the magna line. It's frustrating when you finally splurge and come up with this tilting problem. I think this is a flaw across multiple lines and has been a problem for years. I shared an elevator at my hotel earlier this week for 8 floors with a flight attendant, and her's tipped over twice as she was putting on her hand lotion.

This brand has such a great reputation! I hate that I have to try and strategically pack my back with all the weight in the bottom rear of the bag... shouldn't have to do that when you spend this kind of money! Thanks for sharing your experience, and thanks for the video!

Posted on Jun 14, 2015 7:45:53 PM PDT
The Critic says:
I have a 30year (20inch)old travel pro... sadly being tipsy is not a new issue with these carry ons... my unit has been around the world a few times ...up and down the streets of London, France, Amsterdam, Sao Palo, etc. Its still rolling. However, its showing the abuse from gorilla baggage handlers and its time for a new one. I am seriously considering a Travel Pro as it still looks like the best bang for the buck. I will however, spend a little more and get the industrial model (used most by pilots) not these shined up commercial models made for public consumption. thanks for the heads up, I will check out the tipsy issue
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