As a content strategist with 15 years of experience, for multinationals and smaller, national clients, I can say that every word in this compact, straightfoward guide rings true with my professional practice. Ms. Halvorson's ability to break the horribly messy world of global web content into its component parts, to present it in a concise, and yet personal and pleasant way, is nothing short of remarkable. If you are an editor, strategist, or another kind of content specialist, you can quickly gain an understanding of which processes, tools and knowledge are needed in every phase of planning, creating and governing content. If you are an executive or other person in charge of a web presence, this book will enable you to start gaining control of your content and making sure it's the best it can be. It will also give you the basis to make a case for content within your organization. Most organizations today are dominated by IT and visual design, with little or no expertise in the area of large-scale content development for interactive products like websites. I use this book to teach at the University of Rotterdam, to sharpen my own process, and to explain to clients what this business of international web content is all about. Where I go, it goes! Thanks, Ms. Halvorson!!!