8 of 10 people found the following review helpful
Wonderful Customer Service,
Verified Purchase(What's this?)
This review is from: JLab JBuds J6 High Fiedelity Metal Ergonomic Earbuds Style Headphones (Honeysuckle Pink) (Electronics)
I had a small issue with my headphones and noticed from the website that they had a 1-year warranty. Because I bought them on Amazon, I had no idea what my serial number was as I opened the package and threw all of the contents away immediately upon delivery (Try and save that information by he way)... Anyway, I called the number on the web and got a general mailbox. I left a message and thought "Great, I am never going to get help". Someone called me back within 5 hours. I was about to walk into a meeting and asked if I could call him back. Not only did he say I could but he gave me his direct line.
They were able to resolve the issue within 24 hours of my original phone call and he even issued me a new serial number and registered it for me for my existing product. They processed my claim immediately and worked diligently to replace my pair without delay.
This company is so friendly and easy to deal with. A lot of the time, its the customer service that makes the experience and this company is no different. Not only do they have top quality products, they are also easy to work with, I recommend their products to anyone.