1 of 5 people found the following review helpful
Amazing good customer service,
Verified Purchase(What's this?)
This review is from: Three LCD Screen Guards / Protectors for Palm Pixi / Pixi Plus (Wireless Phone Accessory)
Ok, so here's my story. Bought this item 2 months ago, when I got it, the screen cover was NOT what was shown in the picture (rectangular instead of round). Since it was only a few bucks I didn't even bother to try to get a refund. Instead, I gave a bad review citing that the actual product is not what was shown in the picture. A week later I got an email from the seller informed me that they had issue a refund to my account. They didn't even ask for the screen covers back. Now that's what I call "customer service".
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Showing 1-2 of 2 posts in this discussion
Initial post: Jun 16, 2010 8:44:20 AM PDT
T. Moody says:
So what you are saying is that you are giving this product a high rating even though it is not what you wanted and you never actually used it just because the company refunded your penny? I'm not interested in how likely I am to be refunded for a bad product; I'm looking for a screen protector I can actually use.
In reply to an earlier post on Jun 16, 2010 9:04:01 AM PDT
Kevin Le says:
To T. Moody,
I thought my comments/reviews were as frank and straight forward as I could be. First, I bought the product based upon the picture and/or the descriptions. It turned out the product was NOT the same as the picture. To me, that's a misrepresentation of the product and has nothing to do with the quality of the product, thus I gave a bad review as such. Later I gave a good review because the seller made thing right by issued me a refund, even though I never requested for one. Now, tell me how many seller would do that for you. In both of my reviews, I made it clear as to why I gave such marks. You said you're not interested in how likely you are to be refunded for a bad product. I say you must be kidding me. Imagine if every products you buy in this country cannot be easily return, that would make your buying choice much more difficult (ie., automobile or house, I know they are not in the same scale as everything else but you get my point). I don't understand why you ripped me for my reviews.
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