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Customer Review

45 of 46 people found the following review helpful
1.0 out of 5 stars Problems to report - and zero help from Lorex!, February 9, 2014
This review is from: Lorex LNC201 Wireless HD Dual Lens Network Camera with Real-Time HD Resolution (Black) (Electronics)
Vine Customer Review of Free Product (What's this?)
This is a nice camera, with a lot of nice features, such as HD resolution, low light lens in addition to bright light, cable or WiFi connection to your network, and so on. Everything worked great during installation and setup, until I started running the main program. I could see the picture from the camera for a second, but as soon as I tried to set up the view on my screen the program would stop and pop up a message that it was closing down due to an unexplained technical issue. I opened up a service ticket and contacted the Lorex people. They called back after few days to work through the issue. They couldn't figure it out, so they escalated the problem to other experts, and they called a few days later. They couldn't figure it out but said they'd be working on it. A few more days down the road I got an email saying they were still working on it, but five minutes later I got an email saying the ticket was closed. That was a couple weeks ago. I'm still waiting. My camera still doesn't work. Frustrating! I really wish this camera would work! At this point I have no idea if they just brushed me off, or if they're still working the issue. Only time will tell, and I'll report in here later whatever happens, pro or con. Lorex, are you still on this case??? For what it's worth, I have a Windows 7 Home Edition computer with all the latest updates from Microsoft.

Update: I opened a new ticket at Lorex a few days ago, hoping to get some explanation or further help. Two days later they closed my ticket without contacting me or providing any explanation whatsoever. I'd write to the president of the company, but I'm so frustrated I'll let it go and not plan on ever purchasing Lorex products. That's the best I can do. Changing my stars rating down as low as I can go. But I'll provide an update if I ever hear from Lorex again. Doesn't seem likely though since they completely ignored my request for help, without any explanation, apology, or anything! Yuck.

So I'm moving on... to companies that care about their customers.
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