219 of 250 people found the following review helpful
Programmed to Die at 20,000 pages
, June 16, 2012
This review is from: Epson WorkForce 845 Wireless All-in-One Color Inkjet Printer, Copier, Scanner, Fax, iOS/Tablet/Smartphone/AirPrint Compatible (C11CB92201) (Office Product)
IMPORTANT PLEASE READ THIS PEOPLE!
After a few months of using this printer in the household, I started receiving error messages about my waste inkpad reaching the end of its service life. Finally, I couldn't exit the menu and all it does now is flash its buttons everywhere. The waste ink pad is where the ink that is used for non-printing tasks, such as ink head cleaning and borderless printing, is placed -- into an absorbent rag or sponge that holds the ink. Regardless of how often you do borderless printing or cleaning your print heads, the printer is programmed to die once you've printed 20,000 pages.
That's bad enough for an office "workforce" printer, but what's more is that I really don't think I printed 20,000 pages. I mean, this is just a household printer. Sure, members of the family print from this for maps, articles and schoolwork, but we're not printing 200-page business books or anything. I can guess that the little counter built in the printer is inaccurate.
The scanner will not work either when this happens. Fax too. Good luck removing your cartridges too.
Customer service acknowledges that the printer self-destructs at 20,000 pages. Just hope that you get to this death message before your 12 months of warranty are up.
So if this is for the office DO NOT BUY IT. If this is for a large family DO NOT BUY. If it is for you and one or two people, it will be ok for a few years, until you reach that self-destruct limit. If you think you'll never print 20,000 pages, be my guest and buy this.
Furthermore, the stuff you probably already know:
Fast printing, good color and photo printing, good text quality, large paper capacity, excellent scanner, doesn't jam much
Print head jams quite often (making streaks in your prints), uses a lot of ink, ink is expensive, macintosh cannot use both paper trays, send-email function cannot print double sided or with both paper trays and is limited to 10mb files.
If it didn't have a self-destruct mechanism, I would give it 2-3 stars.
The fact is that all these positive Amazon reviews are subject to a bias -- they perhaps have not had the printer as long as I've had it or have not printed 20,000 pages and do not know that the printer will terminate itself in the next few months/years. Trust me, if any of these 5 star reviewers (who are the reason I bought this in the first place) encounter the same "problem" I've encountered, they wouldn't be giving this 5 stars. However, by the time their printer dies no one will care about this old model of printer anymore.
IF YOU ARE GOING TO PRINT A LOT, DO NOT BUY THIS PRINTER
If you don't believe me, Google it. The semi-good news is that there is a reset utility, but you must provide your printer serial number which will void any warranty. The bad news is that it's a pain and not worth it, because it only extends your printer life by a ~hundred pages before you have to do it again.
UPDATE: Epson has given me a new 845 workforce, citing that my life duty cycle ended before the 20,000 pages for some reason (as I suspect the internal counter was inaccurate). All I had to do was wait for the replacement printer and then ship the broken printer in the same box with the included FedEx label. But still, 20,000 page LIFE duty cycle?? That just means this new printer will die in a year or so. Boo!
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