Customer Review

109 of 118 people found the following review helpful
1.0 out of 5 stars poor product and poor service, August 4, 2008
This review is from: HP CB782A#ABA 640 Inkjet Fax Machine (Office Product)
HP 640 Inkjet printer is defective. When unable to begin operations based on set-up instructions in manual,
called HP Service number provided. After ultimately finding the appropriate tech service person, he prescribed various diagnostics to get machine operative. All failed. He informed me that it was defective.
HP refused to replace the new machine that was bought. HP said the only remedy was to return the defective new machine to them at customer's own expense. And that HP would only replace it with a used refurbish machine. Service people were rude and continually placed customer on hold. Poor product, poor service.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 

Comments


Sort: Oldest first | Newest first
Showing 1-4 of 4 posts in this discussion
Initial post: Apr 16, 2009 11:06:07 AM PDT
Sounds like you didn't buy your HP Fax machine through Amazon. I've never had Amazon question a return, and they've paid the shipping on the few products that I felt were defective or had been misrepresented in the descriptions!

Posted on May 15, 2011 8:08:04 AM PDT
Sonnetka says:
I had the same frustrating problem with the machine as well as with HP. Will avoid purchasing HP products. A new machine is useless, never used, never connected.

In reply to an earlier post on May 15, 2011 10:05:51 AM PDT
R. URIE says:
Could you be specific in what troubles you encountered? I had no setup problems since setup was essentially connecting the AC and telephone line then setting up the menu as outlined in manual. Have had device for 2 years - no problems and for low puchase price, a real bargain.

Posted on Jul 21, 2011 5:09:36 PM PDT
Joe Rents says:
Consumers want reliability and hearing a reference from someones personal experience gives value to the worst case scenario. As a conscientious shopper we have to make decisions based on community input and commentary. Thank you Joseph P. Stockton CA
‹ Previous 1 Next ›

Review Details

Item

3.7 out of 5 stars (108 customer reviews)
5 star:
 (48)
4 star:
 (27)
3 star:
 (5)
2 star:
 (6)
1 star:
 (22)
 
 
 
$279.95
Add to cart Add to wishlist
Reviewer


Location: USA

Top Reviewer Ranking: 2,480,303